Having to have the oil and filter changed in so few miles. I have owned the car for near 5 years and as you can see that the Milage is les than 17,000 miles. That is less than 3,400 miles per year
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Kevan the representative was very helpful and kept me informed and explained the services.
Pacific Volkswagen offers the best customer service ever!!! Helpful Professional Friendly They treat you like you're the only customer.
Evie was sweet, friendly, fun, and helpful. She was supportive of me taking my time and going back and forth to get clear on the details to make sure i was truly happy with my decision. Dealerships are dealerships, and it pretty much always takes forever and feels a little like you’re getting a fast one pulled in some type of way, but I will say that I really appreciated the customer care I received. Communication has been thorough and helpful. Even in the dregs of the finance office, I was pleasantly surprised by Mikes great attitude and willingness to help and work with me. As a note to the dealership—the reason for the missing star—I know the drawn out process is frustrating and confusing by design, and I know it’s the industry standard, but DO BETTER. The “products” like care package services should be a part of the initial payment quote, not tacked on later in a different room. It feels manipulative and shifty, and you could have much happier customers that wouldn’t feel so taken advantage of at the end of the day if this were handled in a more up-front manner. All in all, I’m very happy with my car, and would absolutely recommend asking for Evie! Bonus points if you have good taste in music and want to test out the speakers and have a little fun on your test drive!
Took my vehicle in for repairs and I was really happy with the service that was provided. Price was a little higher than taking it to another shop, but that's expected at the dealership
Car was serviced and washed in an hour glad I decided to just wait for it. Waiting room was comfortable with a most amazing beverage dispenser. My service associate Colleen was genuinely friendly and knowledgable, and helped me find an installer for my dash cam, which they don't do at the dealership. What I thought would be a chore turned out to be a pleasure.
They scheduled me from far (2.5 hour drive) and didn’t bother to give me a call after selling the car before hand. They have the right to sell but if I was scheduled I deserved a courtesy call.
Poor service. Renovation and understaffing hinders service
They are professional and friendly
The employees are always friendly & helpful. I was able to make a same day appointment which was awesome cause I was overdue on my oil change. I got to the dealer at 9 & by 10:30 I was on my way home. Thanks Subaru Pacific! You guys are the best!
Everything worked out fine. I waited for my car and the mechanics did a thorough service in a short time.
Very nice and very fast service
My experience was excellent! My service advisor Keoni Villabrille was professional and efficient in getting the service done and I was happy to know that the warranty covered the tire replacement. I purchased my Forester in January this year and the sales associate Amy Demor encouraged me to purchase the warranty that covers many extra things and in this case it was a tire that needed to be replaced when It had picked up a nail. I am so impressed by all the people at Subaru Pacific!
Service was efficient and everything was communicated clear and concise.
They are always attentive, quick and reliable.
They did a good job of diagnosing my issue however they ordered a replacement part and have never notified me of its arrival. Every time I call for an update the service advisor doesn't answer and never returns my call. It has been several weeks since my visit and I have had no update on the part.
Service rep Brandon kept me informed about status and efficiently took care of issues. Work was done e timely and car was clean.
Emily let me know what was going on and what my options were. She was very nice and answered my questions. Thank you!
Service seemed thorough and made a same-day appointment
Everyone was friendly and quick to help
Fast and efficient. Clear communication
Did not reset oil change reminder- I have to go back
The service representative was very attentive and clear about what needed to be done.
Carlos and Daniel in the service department are very professional and very attentive to customers.
Great people. Easy to work with and schedule appts.
All goes smoothlyevery time
got work done as requested but did not find anything wrong . also this is my older car and not the new premiumj 2019 outback i just bought
Very fast and professional work.
The engine blew on the way home. Less than 100 miles after 3 month's of them having the car.
Primary salesperson was helpful and showed me the vehicle and answered questions. Everyone else was very indifferent. I was interested in purchasing the vehicle but a warning light on the car needed to be checked out. I was not kept in the loop and asked for updates a few times. Eventually I was ghosted and received a notification a few days later that the car sold.
Stayed true to the original estimate and timeline Professional, friendly staff full of good humor
Way too expensive
Great service department! They were trying to help me actually my NFC card. Unfortunately the activation wouldn't work. But they are getting back to me when they find a solution.
Good service. Friendly staff. Good coffee. And a good place to get work done while waiting.
Comprehensive report; car delivered in promised time frame; comfortable area in which to work while waiting.
Great! Text updates for maintenance was helpful.
Plus: prompt service, ready earlier than expected, received loaner as requested. Negative: Asked to have my car charged while in for service, car was plugged in over-night but charger not turned on (stayed an extra 2 hours to get it charged 20%).
Horrible experience, from the time I arrived to the time I left. Treated like a # and $ sing.
Kevin's Costumer service was great.
I received excellent customer service from Keoni while I was waiting for my Subaru. It was a short and pleasant wait in the lobby until my car was ready. Susan O'Connell
Just put more people in the Car Wash. Thanks
Not on time. They were slow for just an oil change
I always have the best experience with South Bay Volkswagen. Susan always makes sure my services run seamlessly- she's is the best!
Everyone is bery nice especially JR manager.
Amazing service! Will definitely return. The staff are so professional, courteous and knowledgeable. I would definitely recommend Toyota Santa Monica to all my friends and colleagues.
William Stennis explain everything that needed to be done and kept me informed. I was pleasantly impressed with him and the overall experience. Very much improved from my last visit to the service department.
Once the ICCU part came in my car was ready to go in a blink!
Emily G was my advisor and I'm very thankful for her. She was honest and helped me with my car. I was very stressed and overwhelmed with the prices, the maintenance service feedback, and that I did not get my car that day. I am a single mom and no having my car causes a lot of trouble and stress (going to work, getting my daughter from school, etc). Emily was kind and trusted when giving me the feedback about the maintenance and prices, and helped me with renting a car for that day. Because of her, I can say that my experience was excellent. I would like that the mechanic and people in charge of my car would let the computer car in the way it was. It is hard and consuming time to go back to manual and tried to get things the way they were.
Easy online appointment. Excellent and efficient service representative Brandan.
Great Customer Service! Great Energy!
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