Friendly knowledgeable timely service
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Professionalism when caring about the customer.
very well done: attentive, prompt, responsive.
Vante was very helpful and honest during the entire process. Would highly recommend this professional dealership.
It took over 3 hours for an normal maintenance
Staff was excellent, comfortable waiting area.
Completed on schedule...........
Great Staff and excellent Customer Service
I am writing to express my dissatisfaction with a recent experience I had at your Santa Monica service department during a visit for scheduled maintenance on my Hyundai Ionic 6 vehicle. I am very disappointed with the service I received from your advisor, David Steinmetz. I brought up an issue I've been having with my navigation system - specifically, that the Bluetooth does not connect immediately to my Iphone. I also mentioned that I had attempted to update the navigation system and wanted to confirm whether the update was done correctly. Mr Steinmetz was not able to answer any of my questions or offer any meaningful support. When I asked if the navigation update could be checked during the service appointment, he told me there would be a charge even though I only wanted confirmation that the update was done properly. When I asked if there was a way to check it myself, he said no! If there were another Hyundai service department in the area, I would go there instead. As it stands, I am left extremely dissatisfied and hesitant to return. I hope your company works to improve the quality at Santa Monica customer servce department.
Subaru was welcoming with personnel and an multiple wait areas
Car wash No more to write///
Thank you for for the Speedy Service
Fast and accommodating. Nice service representative. clean facility.
Andres in the Service Department was helpful, explained everything, was fast, efficient and the service team met all expectations.
After dropped off car called 3 times seeking call back from service rep as had questions and never got call back. Also they did not reset info on dashboard reflecting they did oil change.
Service was great. Especially Emily who was the servicing manager.
Service was fast and efficient. All the issues I raised were addressed unlike the previous appointment.
Things were explained very thurly and it was not a long wait
Recently bought a CPO Forester from this dealer. Everyone was professional and pleasant and my salesman, Isaiah, was very responsive to some follow-up questions I had about my vehicle. Additionally, have been to several Subaru dealerships in the vicinity and this one was the nicest, busiest, and best staffed by far.
Excellent sales support staff.
Have always had an excellent experience there. The team is thorough with recs and questions. Although this last time I went, my service helper didn't seem to care to help but get me out of there. I asked questions about the multipoint inspection but didn't get helpful answers. Instead of asking for more clarification based on their expertise.
One thousand dollars to replace a lost key! Rude service people. Explanations of total and necessary cost costs prior to service not given. While the work was done, working/communicating with service staff was very unsatisfactory.
Easy. Kind. Good coffee machine
Work was done as promised and faster than expected. Communication was great too. definitely recommend.
I have been driving Subaru Forester and using its services for maintenance for many years.
Fast and great. I liked it a lot
Didn’t even have the car it was sent to auction but they verified the car was there the day I went to look at it. Once I arrived they didn’t have the car and kept trying to push their other cars,on me instead. Bait and switch tactics were used. I will never use this dealership again.
great service and time efficient
Fast and efficient, Marissa is great and thoughtfull.
The sercive was great, but a window motor broke right after - might be unrelated, but happened immediately after i left the service. I came back to get it fixed 4/22 and a very expensive fix lasted 2 weeks. Today 5/8 I came back and they expect it to take DAYS to fix, so 4 stars (for now)
Good service. Everything went smooth and was timely
Thanks Again Ace. My next ride is a Suburu.
Fast and complete, no hassle.
VW Pacific is where I take my Vw after being a 20 plus year Santa Monica VW customer I decided on VWP. Daniel my SA has been very helpful easy to communicate with accurate and exceeding my expectations. The workmanship was flawless and full details of what was diagnosed and service was explained through a video by tech. Plus 12 warranty always helps. Thank you again VW.Pacific. Plus thank you Pacific Suburu for the purchase Ace your the man. Much thanks.
Great service!
The customer service is great! Got my car feeling brand new!
Easy scheduling and text reminders and it was a smooth process to have my car serviced today. TY honda SM!
Excellent service
Andres was excellent.
Service rep was polite, courteous and detailed. Not pushy with upsell.
Very happy with my purchase and service. Thank you!
Looked at the car the Saturday, went home 2 hours away. I called the salesman the next morning before dealership opened and told him I was on my way to "purchase" the car. He said not to worry because he had the keys. While we were on our way driving over 100 miles his manager overruled him and allowed a different salesman to sell the car. The manager didn't even extend the courtesy of calling me. When we arrived the other person was still on the test drive. The manager's excuse was first come first serve, even though I was first come the day before. The salesman was great, it wasn't his fault. I could never recommend this dealership to anyone that doesn't live closer to it.
Very good service. They car wash my car after the service and I'm so happy
Always great service & great staff
Excellent work performed and completed within the time frame given. A little expensive, but what isn't these days.
Excellent service very professional staff A++++
Mechanics and Service Advisors were great.
The service was good and the representative was very polite and knowledgeable. Thx
Excellent service and courteous service representive.
Excellent customer service! Service rep Keoni was attentive and thorough. Service was completed ahead of schedule and even included a free car wash.
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