Great. No problem. Will use again
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Subaru Pacific always gives the best service!
Customer service is great. I was informed when car was ready.
Excellent service, adviser was very courteous and friendly
Although I am happy with the service, after 3 years of owning my car I was quite estatic about owning the vehicle. About 3 months ago I kept hearing a noise like grinding and squealing could be heard while stopping. It's unacceptable to be told VW knows about it and it is normal, at first it was like you have to deal with it. Then told they're working on it it's been 3 years now. After going to a shop and having them replaced the brakes have a hotspot and have been over heating with these metallic brakes no damage but the noise is not acceptable I mean really. I upgraded to ceramic brakes and they recommended now routers at a cost of a little over $500. VW should upgrade their brake system ASAP instead of allowing the customer to endure this horrible noise as other people ask what that and you explain what I just explained to you they're not as interested in this vehicle. It bad customer.
My service experience was excellent. The staff were helpful, they worked with my schedule. All work was performed professionally. Would definitely recommend coming here.
Debbie was my service representative and I found her to be one of the best to date
Customer service is second to none ,very helpful , always nice. they kept me abreast of everything. Liked it a lot. I'd give them a 9
Fine - I was not told initially that keys would need programming along with the repair so I did not bring both keys - why would I? This visit was to program second key. Susan, my helper there was great! She was sympathetic and got the job done for me quickly. No complaints. I should have been told before repair to bring both keys saving me a second trip to Hawthorne. I doubt I'll be back anytime soon, but with an expensive repair would be nice to give the customer a car wash.
Service quality is good. However I made a little morning appointment 8:20 AM, I waited more than 3 hours for regular service. It needs to be more faster than this.
Ben Blada was an awesome service person, very informed and accommodating. Thank you!
Susan is amazing! Great shop, been going there for years.
Efficient, comprehensive service.
Great dealership, nice environment & great service
Arrived a little late for my Outback's service appointment. The service tech had all my information ready and took my car right away. Very knowledgeable and people friendly staff. Would have given 5 stars but I had to wait for my vehicle and from start to finish was about 5 hours for an oil change and tire rotation. Didn't appear to be overly crowded. Maybe short on mechanics, I don't know.
all service was way overpriced, I went there for an oil change and a headlight recall they charged me over 300 dollars, 90 dollars each for filters iI could Have bought anyy where for less than 30dollars why do car dealers screw you? Thanks for asking. Bill
I ended up buying the car from them but Michael the salesman was awesome but the manager Michael was trash.
Good. Nive.Liked it... Thank You!
Service was great , thank you !
Mike Ordonze was great and straight forward on everything. Did not push anything and was looking out for the customer. I had taken my car to the South Bay Hyundai twice and they did not find the problem and gave me some off the wall explanation and service they think would work. One stop in Santa Monica they found the problem and fixed it.
Great service visit. Spotless waiting area. Friendly efficient staff.
an excellent service, always the best
Subaru of SM always takes good care of our car. I would recommend this dealership wholeheartedly
The experience was seamless w/ service rep Tiffany explaining what what would happen to my car and how long it would take (2 1/2 hours) and it was ready as expected.
Fine pics
Great Communication but description of vehicle was a factory model and not identical to vehicle offered for sale
I'm very happy with Susan service
Excellent service. Customer service great
My Service Advisor, Livier Hernandez, is excellent. Livier keeps me informed throughout the service appointment and she lets me know if any additional findings must be addressed immediately. I recommend Livier Hernandez as a Top Rated Servce Advisor.
did everything they were supposed to in a professional way
The recall work took an extended time and they no longer provide transportation so I needed to ask my daughter for a ride but it worked out OK.
excellent staff and prompt servive
Great service! I highly recommend this service.
I'm very satisfied with my experience with Pacific VW.
All service representatives were friendly and quick
The turnaround time was fast; however, I would have had them do the recommended repairs listed if they were presented prior to returning the car to me since I was already there.
Deby was great! Car was exactly done when she said it would be. We will be back.
My service appointment was extremely friendly and fast. Thank you South Bay Porsche.
Very helpful and good at Communicating
I don’t know why I continue to come here.
It was a friendly profissional
Supurb! Service was excellent, it's always good to get service from where the vehicle was purchased!
Consistently high-quality service!
Went to Honda Santa Monica without an appointment. My tech Moises was able to get me for service. Very good experience
Great, friendly service and timely. Service advisor was helpful.
Staff very friendly, work completed promptly.
Great Service Very Efficient Would Highly Recommend.
Service staff were friendly, helpful, and courteous. the service was completed in a timely manner and we were notified for pick up.
Excellent costumer service!
Gave me a reduced price on tire rotation. Told me about upcoming need for brake fluid replacement. Nothing forced.
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