Dropped my car off for the entire day. Paid for Ubers there and back for no servicing to be done. Backup camera was not replaced. 0/10.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Brandon was helpful and courteous and went over the service plan.
Not a pleasant experience. Not updated in a timely manner. I have to ask for when my car was ready. I traveled an hour from my place for service while I have a local dealer near me in 10 minutes. Obviously, I'm very disappointed.
I like the fact that I service rep who listens to me and gives me the advice that I need. Susan goes above and beyond when assisting me. She is very nice to my girls. My sister and cousin bought their cars from the same location.
Efficient service and the projected time for servicing was very accurate. I also liked that the representative went over all the repairs and what will be needed in the future.
Excellent! Fast and excellent.
I liked my salesman. Martin, he did everything he could to satisfy.
Very satisfief with service. Answered all my questions concerning warranty.
I drove in without an appointment but the tech who greeted me took care of my problem without hassle. He ordered a part that will take care of my issue permanently...I hope.
I was very disappointed with my recent service experience. While my car was at the service center for several days, I received no response to my follow-up texts, phone calls (which were either ignored or immediately disconnected every single time), or voicemail regarding the status of my vehicle. I wasn't given even a basic update on when I could expect the car to be returned, which made it extremely difficult to plan my personal schedule. What made this even more frustrating was that the reason I had to bring the car in again was due to an issue caused by the previous recall servicewhere the settings were not properly restored afterward. I was only informed of this when I picked up the car. This kind of oversight is not what I would expect from a professional service center.
Attentive to time needs. Provided options for services
FABULOUS SERVICE DEPT. MADE AN APPOINTMENT And brought my GV70 in. They delivered when completed service all items were done. First class service dept and Victor was terrific nice lounge. great staff this is mom second GV 70. great car. powerful twin turbo
Great service from start to finish!
Almost 3 hours for a basic oil change and I had an appointment. The customer service wasn’t great either.
Excellent 👍👍
The absolute worst service department I've ever been to. Zero sense of customer service, terrible communication, rude service advisors, poor quality work, just the worst.
It was a great presentation of a vehicle. The guy was there to help me when I needed it. Any questions answered it just be all around dealers thank you.
Friendly staff. Quick service
service was fast and price was reasonable
Easy to get to. Courteous Service advisor.
Solid, smooth and great customer service from the Team at Hyundai Santa Monica!
Returned our Ionic 5 to the dealer on 6/4/25; still have not gotten it back. Were told "Battery is shooting voltage." (battery voltage output too hgh at times?) on 6/2; "Car may have to be disassembled to find problem." on 6/6; "Waiting on (new) battery, no EDA." on 6/20; status as of 7/5: "Still waiting on battery, ordered by Corporate and hard to track, still no EDA." Will be pursuing this further with the dealer and Corporate on 7/7.
It was a great experience. They met all our needs when we were looking for a new car. It is a fantastic place to go, everyone is so helpful and friendly.
Exceptional. Service was timely, courteous and professional. I was advised what repairs would be needed and kept informed as the service was rendered.
Professionalism. Quick service.
Easy on time and trustworthy . Great communication.
I received good service, just felt that it is a bit pricey.
This time the service was good with communication and actually fixing the AC with extended warranty. Thank you.
Excellent service. Knowledgeable staff and friendly people. Very accommodating and relaxed atmosphere: would recommend to anyone l.
Great service and prompt. The service advisor new how to address the issue and helped me solve it.
Efficient . Excellent explanation.
Very good
Xavier at this dealership is 100% the best salesperson that I have ever dealt with.
Nice area to wait, also got me an uber.
Everyone was friendly, polite and helpful. I had an appointment and everything went smoothly. I was very impressed with everything at Subaru!
I expected a higher standard from a large Lexus dealership like Lexus Santa Monica. My initial experience purchasing a used Lexus GX460 from Lexus Santa Monica's pre-owned department was positive. The sales process itself was smooth and efficient. However, this positive impression quickly soured. The vehicle was misrepresented as accident-free, yet I later discovered it had been in an accident, along with numerous mechanical and cosmetic issues (chipped windshield, paint imperfections, steering wheel offset, weak battery). Despite contacting the pre-owned director, Will Rivera, he refused to address these serious problems, stating all cars are sold "as-is." The initial positive buying experience is completely overshadowed by the dealership's lack of responsibility and support after the sale. Do yourself a favor and s ave yourself the headache and the significant financial risk; do not buy a used car from this dealership.
Great service from Susan from start to finish on my GTI!
The quick brown fox jumped over the lazy dogs.
Poor, Poor, Poor, Poor, Poor,
Tony Cervantes was my service agent. I trust his assessment re what my car needs. The work is excellent.
I was quickly taken care of, communication was clear and quick, and pickup was also very speedy.
My service advisor Susan was great!
I had a great experience at Santa Monica Hyundai leasing my IONIQ 5. The sales consultant and finance manager were patient, courteous, and treated me with fairness and respect throughout most of the process. I felt appreciated, and they were both transparent and professional overall. There was a bit of pressure at the beginning before finalizing the lease, which I didn't love. However, I addressed the concern directly with the sales consultant, and from that point on, we were able to move forward with mutual professionalism and courtesy. They also have an impressively large selection of vehicles across a wide range of trims and models, which made finding the right car much easier. I would recommend visiting Santa Monica Hyundai if you're in the market for a new Hyundai.
Excellent service and car care for customer. Thanks Subaru Pacific!
Everything great as usual!!!
Love Jacob, and the coffees at this service location! Great eats within walkable distance too.
New place yea nice nice nice nice
As usual, courtesy-great, however the wait time was unusually long.
What I liked: drop off was easy, (thank you Susan) service was performed quickly and correctly. Also, I love the cappuccino machine!
Great guy Joel Cruz treated us well. Communicated clearly and made a tough experience easier
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