Service was done thoroughly and in good time . Joey is easy to talk to and gives clear explanations about the servicing needed. On the down side Labor charges seem to go up year over year so you may have a 35 dollar part to put in that costs 250 in labor.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Staff is super friendly and very professional (Chris did an excellent job going through the process).
Didn’t break the bank and got back my car pretty quickly. Thank you!
Very good experience. And very happy with the car. I love it.
Everything was great. We appreciate the straightforward answers.
Would be great if Subaru gave cars an exterior wash before releasing car.
Great dealer for following up on sales.
i thought the service rep was trying to upsell me service and when i declined i thought she acted a little dissmissive towards me. i also thought that 2 hours was way too long to do an oil change.
First 6 month service for my new Subaru and they took great care of me.
Earv was so great to work with. Thank you so much. I absolutely am so happy with my car.
Fast, efficient scheduled maintenance.
Fast and efficient, always very friendly "Steve Moya" helped us and he always goes over and beyond.
All good However, I've been waiting since March for a replacement 240 charger for my Hybrid Panamera that is under warranty which is very frustrating.
Like the car. Terrible customer service overall. (Sales, manager, finance).
Steve explained what was needed, what could wait for another six months. He helped me get the best price on my tires, including a rebate from the company. It was easy to schedule the service.
Easy service visit, done in a little over one hour
Your people were much better than in the past. Very efficient and helpful.
Yes, very good. And did it really have to take more than two hours?
Experience was quick and easy, and they're capable, but they try to upcharge you on everything. I wouldn't have gotten my oil changed there if not for the coupon I got to do it for $70. Independent shops are better for pricing!
Thanking Service was very friendly and honest.
Great experience! Jose made handled everything so quickly and professionally. I felt extremely taken care of and I truly value and appreciate what this service department has done.
Excellent service from making service appointment to finish. We recommend Subaru for all your service needs. I give them five stars.
efficient and quick well job done
Always outstanding service and so grateful to have Taidy as my customer service rep.
Liked everything about service
I had a nice experience with this place, I've jut moved to LA and feel super comfortable waiting my car.
Went for a specific issue but it couldn't be tested properly (my car battery tested bad and it would've interfered with the main test of my concern) so they waved the diagnosis fee and still gave me the complimentary carwash. I fully trust and recommend this dealership in always treating their customers like family!
Service techs are always helpful. Car was serviced in the time stated.
Prompt service and friendly staff.
Everything is always fully explained and any questions you may have are answered.
Very good service and people were very kind.
Price was better because of coupon available. No high pressure sales tactics used, just good information given about my car for the future.
Car was serviced & all fluids checked, washed & was ready as promised. Service advisor Jeff was very knowledgeable & freindly.
Very good attention and excellent service
Always the best, on time, friendly and efficient. My service advisor, Susan, the most professional.
Like the person was really good and great attitude and great service. Price
Jacob was helpful , attentive. Knowledgeable His follow up skills were up to par and he is considerate and is a hardworker
I had to bring my car in 3 times to get help. After having it all day, I was told they needed overnight. The next day, I was told it needed another night. As I was arranging a loaner, they brought out paperwork that said it was ready and DIDN'T need another night. This seems like VERY poor communication. The next day, the check engine light came on and I had to return and not have my car for ANOTHER 5 hours. Sooo ... not a great exeperience.
They couldn't seem to find the issue but little independent woman that I am got car back and in one day I figured it out and only $7.99 out of pocket and small space frustrations. The seal between the Throttle body & intake manifold on 2014 VW CC sport!
We rented a car and wasted gas driving all the way across town just to find out that the car we were interested in had significant, unreported body damage. Complete waste of time and money.
Excellent service, professional employees, and wait time was prompt, not a long wait. Honest condition of the overall mechanical inspection of my vehicle. Tiffany is amazing and her dialogue with me was very detailed with clarity. Honda is the best on many levels. I am super appreciative.
Rey was incredible - fast, kind and took care of me. And explained everything!
No negatives. Dropped car off. Came back in a short while . All good
I didn't like anything. Awful experience from beginning to end, and will never go to service department again.
Marissa provided excellent and timely service while handling a huge clientele. She always made me feel taken care of and communicated regularly.
My service rep was very courteous and thorough. My car got the service it needed in the time I was promised. I even got a free car wash.
Great experience first timer at this location
Tire replaced but technician didn't put donut tire back into position in my trunk and didn't reset tire pressure light - very sloppy! And expensive
Our salesperson, Arnas, was patient and informative without being pushy. That allowed us to ask all of our questions, whatever they were, and get straight answers. The process was smooth, with good follow-up.
About my experience They were kind, knowledgeable, and kept me updated throughout the entire repair process. I needed 4 new tires and some additional work and they were fantastic!! Thank you!
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