Service advisor couldn't care less about his job. Was offered short distance Ubers both ways last time and this time they just offered one direction. When I asked why, he said "they must've changed it before I was hired." He was the guy who helped me last time.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Tiffany really is the BEST! Completely happy with her customer service!
Everyone was so helpful, from the people in the sales office to the parts employee to the service employee. Work was done quicker than expected and everyone was friendly yet professional. It was the first time since I bought my car there that I have taken it in for any reason and I was very happy with the service.
They contacted me after they reduced the price of the car and sold it to someone else. I contacted them by phone and text and just got a response, 10 days later. Glad business is so good for you at Pacific VW.
They were not trying to loot and make up problems to solve. It is economical but they are very bad at estimating the time taken for the service, don't wait for the service. Drop off and come back.
My service manager Chris was very helpful and professional
I received excellent and courteous service while waiting for my vehicle to be serviced.
I have never experienced a car buying experience like I did at Pacific Volkswagen. They were so friendly, straightforward, accommodating, and gave me the price I needed to make it happen. It was fast comprehensive and they are all just LOVELY human beings. I will buy my cars there forever, I swear!
A very easy and comfortable experience. Waited for my car to be serviced and enjoyed the new lounge!
Only came in for an oil change, but it was quick & efficient.
Excellent staff. Knowledgeable and helpful. Very transparent with pricing and rationale for recommendations. No gimmicks. Service was done within a reasonable timeframe and with frequent updates. Will happily return again for service any time.
I loved the experience! The shop was impeccably clean and the car was serviced as promised.
Colleen, the service advisor expedited the part request. The installation took less time than anticipated.
They have a good service I happy
My service advisor was great.
The service and advisors are top notch.
Great work. Efficient and professional. They have revamped their service department completely since last year, and the improvements are greatly appreciated
The people are always friendly and helpful. I never have to wait very long.
Marisa, my service rep , handles business and keeps me informed and happy!
Friendly Staff Good service Professional Caring Great selection of cars & SUVs
They made acquiring a car a very pleasurable experience.
I wish I didnt have a subaru just because this service shop is so bad. I drove 45 minutes to my appointment, I had to wait 2.5 hours and my service still wasn't done. If they had told me they were short staffed before I drove 45 minutes to get there, that would've been considerate.
Service depth never answers phone. My tech was nowhere to be seem when I picked up my car. They wouldn't even pay for my rental cat that was due to eyesight issue. A joke that place is
Good service manager, helpful
Didnt gix breakas. It dangerous
Supervisor Rey did great job taking care of me today ! After i explained my heath condition, instead of me waiting for two hours, he moved me forward, get it down only in half hour. I highly recommend Mr. Rey to everyone !
Tiffany was amazing! I had the best experience. Thank you so much!!!
Jacob Kim is the best service adviser!! He kept me up to date on everything
Easy, had the car I wanted and they took care of every detail, even delivering the car to me.
The dealer at Lexus Santa Monica was helpful. He returned my phone inquiry and was patient as I was evaluating my choices. He followed up with an additional phone call on the day that I asked him to do so. Because I found a better vehicle fit for me, I purchased a vehicle from another dealer. The Santa Monica dealer was very courteous when I turned down the vehicle at his dealership and left me feeling like I would want to do future business with him.
Good service
Easy check-in and out, the new service building is great! Wish there were more service discounts or coupons and snacks in the waiting area.
Hyundai Santa Monica serviced my car in a timely and efficient manner.
Great customer service every time I take my vehicle in.
Very clean facility and kind staffs.
great customer service
Seem to be pretty good. Did a through inspection and replaced batter, changed transmission fluid, brake fluid checked other fluids and changed oil.
Everything was great. Appointment was set, good communication, and it was done on time.
Everything and EVERONE were a 10+++
Routine oil change, great customer service, did some other filter replacements and everything went smoothly and efficiently.
I didn't have direct contact with the dealership but it represented the vehicle well
These guys are so professional. Everyone of them! I was in and out. They took care of me. I will be back!
Great service and the best location
Great experience at Honda Santa Monica every single time!!! Very honest and fair prices, efficient service.
Tiffany Baker was professional and provided fast service.
Checking in was quick and easy, and my rep, Justin was professional and warm. He texted me as soon as my car was ready, which was within the promised time frame.
They are the best! Thank you!
Amazing experience!! All staff were really attentive and helpful!!
Worst service experience I have ever had. I had to return 4 times because the keep making mistakes.
Courteous and professional, problem solved in one day. I am a little disappointed that a shuttle isn't provided anymore, but I guess I'll live.
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