The service advisor was very unhelpful and condescending
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
I like service there it was very good, thank you
Appointment and process was simple!
charged too much for touch up paint
Always the best customer service and cleanliness
Service was quick and efficient. Top notch customer service. Jimmy and Sue are awesome!
Don't feel like sharing!!!!!
Work to be done was explained Options explained without hard upsell Car wash Comfortable setting for working while waiting Miss the Uber service
Front speaker stopped working after the visit.
They've got great response time.
Always friendly!! Cleanliness, offers the best prices
Rey was super knowledgeable and handled everything perfectly! Very helpful and streamlined the entire service to make it very simple and easy for me.
The rep was very helpful and informed of the many vehicles they have in my price range on the lot. I stated I wanted to test drive 2 types of vehicles and he was ready to accommodate me that day, but I had to cancel my appointment. I will be visiting this dealer in the very near future. Great experience!
Jimmy was awesome!!! Great service. Super fast turn around!
Professional and great Service Staff was very helpful and again I am so proud to be able to get my car serviced at this dealership!!!
Not a great vibe. Service was slow, with no explanation. Was told that a single shock absorber should be replaced, at inflated rates, but who replaces only one shock absorber? No respect for common sense. Otherwise, got a good report with clean video. Might be seasonal friction.
Clean, friendly, respectful, service. Service as requested, done properly, will return again.
Long wait time to get my car serviced
Getting an appointment for my recall took months, but when I finally got one and brought in my car they noticed I needed a tuneup and suggested they take care of that too—and the whole thing took less time than estimated for just the recall. A shout out to my service advisor, Moises, who was awesome.
Very inefficient. They kept my car documents for two weeks and delayed my car registration and pick up. When I finally had a pick up appointment they told me the sales rep locked the keys in his drawer and went out of town without anyone else having access to my car keys.
I asked for the service technician to look at the tire pressure light. Apparently that is all he did was look at it. As I left the dealer, before reaching home the tire pressure light was on again. I returned immediately to the dealer. Turns out the bagtery on the sensor was low. That could have been found on the original inspection.
They recommended repairs that weren't needed
Excellent service. Very efficient well documented inspection, no pushy sales tactics
They communicated with me every step of the way. Their work was thorough, professional, and timely. When my car was done, they had the paperwork ready and my car was already pulled around! They were so friendly and knowledgeable. Fantastic experience and my car is running better than ever.
Customer Service here is way better than other Honda dealer Ive been in. I 10/10 recommend to bring your car here. This dealer has been my favorite and my to go dealer when I have problem with my car.
I just needed a safety check before a long trip. They were quick and thorough, and the check was FREE. I did need a new air filter, which was inexpensive.
quick efficient and did all they were expected to do
I was pleased with the service that I received. However, I do not like to rate every little aspect of a business. If you do not provide adequate service, I will let you know. Thank you.
Christian was awesome and the car was ready sooner than estimated.
SUBARU SantaMonica have always provided excellent service and particularly of mention should be Kevin Reyes as my service consultant. Thank you.
Moises provided exceptional service. Clear communication, and great professionalism.
Communication was great. They were unable to check my CarPlay issue, as the portal was down, but didn't seem interested in looking at the problem as it was occurring.
Everyone was kind, courteous and professional. They also provided complimentary shuttle service for me to work after dropping off my vehicle.
Good experience/ on time and professional
Ok service up until you buy the car. Then disappear when you have questions
Quick and knowledgeable technician
Amazing service! Mauricio was the sweetest ever! It was my first time here but definitely coming back!
Service rep was very nice and worked efficiently. Time estimated to be finished was exactly correct.
Very responsive.
Professional, friendly and on time
Dee Dee is amazing!
Asanti is pretty great, looking forward to buy from him again
Completely ignored what needed to be fixed.
Tony is the best, explained very well what needed to be done in layman's terms.
Not recommending this dealer at all. The sales person was not helpful.
Excellent and professional service.
Liked the prompt checkin. Would like to be updated more often on the status of my car
Fast and affordable. Good service.
Requested service was done promptly. They Identified some additional work to be done & were able to get that done in less than the estimated time which was appreciated. I wasn't thrilled to pay probably $300 more for tires & battery than I would at non-dealer shops, but it was done & I didn't have to go somewhere else on another day.
Great service and helpful
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