I didn't have my car in your shop on October 5th ?? It needs to come in for a problem that still isn't fixed from the last service a couple of months ago.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Fast, friendly and thorough!
Drove 6 hours 200 in fuel to find the 2 trucks I wanted to see were mis identified…. They were listed as 4wd and they were both 2wd, dealer didn’t offer any incentives on a different truck that was 4wd…. Manager disappeared… salesman was new and apologized…. Horrible experience!
The assistance was helpful and we were in the loop on what was wrong with the car. The repair costs are very high; I appreciated the coupon offered to us.
I feel like I was rippped off by this location. Charged me for diagnostic on my car when I came in because someone had broken my door lock to break in my car. I was the victim of a crime and was taken advantage of.
Colleen was superior in customer service
Speedy and friendly service. Good price.
Timely service. Nice people.
Was amazing and I do like the services people
Pacific Volkswagen was very accommodating to my needs to service my vehicle, I scheduled my service appointment and the whole experience was NO stress.
The service writers could be more knowledgeable on the cars they represent and better communication with customers. I had to ask several times for status updates. And even though I had a 7am appointment for a general service, I still waited 3.5 hours. Not happy about that. They said they were backed up. So why not tell the customer that when they come in. I chose to wait for my car. There was no offer for an Uber or any other option. Previously customer service was very good. New facility, not so much. The service tech was very good. So I'd give him a good rating. Hard to recommend the service shop based on the customer service.
Friendly and competent.
Didn't wash car after saying that they would. Claimed I asked for 30K service (car had only 26K miles) when I was told it had to be done since car is 3 year old.
Brandon is the best! Ask for him if you go in.
Service rep (Emily) was competent and friendly. Made good use of the dog park thank you!
Emily was my service rep. and she was excellent. All needs were met and handled perfectly no complaints. Thanks again Emily!
They are the best! Really nice.
Very quick response, great customer service
Service writer was especially helpful in giving me usage tips.
The guy who helped me Juan could not have been more accommodating and helpful
Easy to get my service done the guy kept me informed of the progress
Service was speedy and all the staff was friendly.
I am usually apprehensive with dealers. I especially liked working with Carman. She was sincere and honest.
Proactive and helpful end-of-warranty service was completed. Jorge was super friendly and very accommodating to my schedule. This is what a dealership service experience should be like!!
The waiting area is pleasant for us. That choose to wait for completion of service.
everything was good, service was fast and excellent customer service.
It was easy to make my appointment for Service. When I brought the car in my service manager, met me immediately. The service was completed before the expected time.
Very good service - service advisor was polite and helpful
Excellent service. Very helpful
Angel is the service writer- great customer service and addressed all my concerns.
Great service. Joanna Morgan is fantastic.
Great customer service. Very helpful and friendly .
They are always super great with my car and catching things before they get too bad. Steven was so great at keeping me updated and was very kind.
I was easily able to get a concrete "out the door" cost and nothing about the car or the transaction was misrepresented. I posted the deal I got in a Hyundai forum and received a two-word repsonse, "Wow. Unbelievable!" Mr. Salazar (finance manager) and Ash (sales) were pleasant to work with and made the purchase as simple and quick as possible. My experience was stress-free. I appreciate they're integrity, transparency, and their no-pressure approach to sales.
Lousy car wash. Service advisor was helpful.
I didn't like that a nail in my tire couldn't be repaired and required that I purchase a whole new tire. But that's not a fault of the service department. They were courteous, efficient, and did a perfect job.
My experience at Hyundai Santa Monica was a great one. Christian Leal was professional and friendly staff. I will be coming back again.
Good job, friendly efficient
Liked - in and out in an hour for 6 month service
Excellent customer service at the Toyota Santa Monica. Thank you.
Moses is outstanding. Very polite, listens, and very customer focussed. My car was serviced on time, detailed report, and Moses went over recommendations. He was a pleasure to work with.
pleasant and professional. fixed issue
Great complete relatively quick service. The gentlemen that was my rep kept me informed all along the way. He was excellent.
I thought more of a wash and vacuum would be part of the deal. Other than that it was fine.
The staff were friendly and helpful. The service advisor was good at his job recommended the right service and explained everything, good job. There was nothing that I did not like about the service.
This is my fourth maintenance service at Subaru Santa Monica. My service advisor, Steve Moya, is awesome. He is friendly, kind, knowledgeable, and above all efficient. I will definitely be coming back!
Staff is nice. Kevin is my service contact. Good guy!
Love Tony very much--he is fantastic and you need to give him a raise!
Great and efficient service, as always.
Excellent service!!! Especially at the service department. Competitive price, quick update on status, and prompt response.
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