Customer service is horrible. I understand if you will not move on the pricing but you can just say that but being rude telling me. Also lying about vehicle is sold to try to make me drive over 3 hours to come get the vehicle after it was supposedly not sold at their pricing.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
The service advisor Susan is indeed one of their best assets. She is thorough, attentive, and patient. She is also a great communicator. I was.never left wondering what was going on with my vehicle. She definitely gets a 10 out of 10.
My advisor was Absolutely wonderful she gets five stars. The only thing I didn’t like was that my plate under my car was broken, but I couldn’t fix it that day, but when I was driving home, it was scraping on the freeway which it had never done that even though it was broken it had not done that before so they didn’t secure it correctly or secure it good enough where it wouldn’t Cause me any problems. And I know they’ll say it’s because it was broken, but it had been broken for a while and never ever did that
Everything fast and professional
Fast, efficient service. I have been very pleased with this dealer.
Everyone was very helpful. Pretty fast and painless.
Did what they promised to do to correct an issue
I brought my car in for some recalls that were due and the team here took great care of my car and finished everything with no issue. Steven kept me updated through the process and was kind enough to charge up my battery before releasing the car to me. Easiest car service I’ve ever experienced!
This was a warranty service and the technician did not put all the wires back together. So that created a new problem!
Jim was great. My car needed some additional service and he made sure everything was taken care of. I appreciated it
William was very helpful. I have always had great service on my car with Subaru Santa Monica. I won't go anywhere else.
After spending over $3500 to repair car, check engine light still on! So no, I'm not happy with service to date. We'll see what they come up with when we took car back for service. Car only worth $4500-5000 so not happy to put any more $$ in it!
Tiffany was very helpful. She explained to me what my car needed. Thank you Tiffany :)
Great team, always helpful and fair
They are professional and nice, make you feel good about bringing them your car. The service took under the estimated time.
Tiffany was very good. Professional and polite. The waiting room chairs were injured and needed surgery! A lady came to that small room with a dog, feeding it with cookies that she dropped on the floor. Being scared of dogs, I left the room.
Thank you for Steven Recions service Advisor, excellent service!
Representative was not knowledgeable about fuse box cover -- it was in the glove compartment rather than installed. Representative said it would cost $250 to fix, when it took me 10 seconds to install.
Great service department. Friendly staff.
Yes I liked the service and attention received
I had originally booked my appointment with another service rep but had left the company, so Manfred stepped in and handled everything. He was kind and thorough and very friendly. I truly appreciated his kindness and efficiency.
Professional staff. Courteous.
Car is still idling rough. Doesn't feel like the problem was fixed.
I was greeted warmly and service was efficient and timely. I received a complete report on my vehicle and know what areas will need review in the near future.
Efficient and good service. Comfortable waiting area. Ease of making the appointment on-line.
We ended up buying from here and it was a good experience
My contact person, sorry, I forget her name was excellent. XXXXXXXXXXXXXXXXXXXXXXX
Everyone was efficient and fast and pleasant. Especially Alex.
Excellent service at Toyota Santa Monica
disappointing! part of covered paid for service, with issues found that impacts the car function EVEN though I realize that not part of covered service. A rodents nest found in car, exhorbitant quote on removal, without acknowledging that wires most probably were chewed. certianly would not call this service!
Easy drop off and pick up. On time! Polite and attentive staff.
Great experience with all employees.
Great staff; great place to stay; car returned promptly; everything works well.
When I got home I noticed that my tires were not rotated. The advisor was super nice but come on rotate my tires.
Polite, courteous and friendly service advisors. “Steven” was my main advisor but everyone was nice including the “valet” guy that moved the car into the service area. Was also lucky to come in during an oil change discount promotion.
Good communication and transparent service
It was handled quickly and easily.
Servicing took 1 to 1.5 hours. Their testing of the battery showed it was failing, so I authorised replacing it. Work was done in super good time. However, when I got in the car all the protective plastic sheets on the seat and the paper floor protection had not been removed, nor was the service number attached to the rearview mirror. Minor stuff, really, but just a tad sloppy.
excellent service. professional.
I am not sure that my tires were actually rotated. My wiper blades were not changed due to lack of inventory so I need to return. Glad you caught that I had a poor battery. I appreciate the uber pick up.
Everything went as expected.
Great service. Very friendly.
Easy appointment timely return good customer service, easy drop off and pick up. I have no more to add
The service provided by the team at Honda of Santa Monica is top notch stellar! Mr. Recinos and his team were so kind, fast, and accommodating of my schedule. They got me in and out for an oil change in no time. And I was able to make it to my MRI appointment perfectly on time. I was previously at the Hollywood Honda location and their service agent was so dismissive of my mother and I. So coming to the Santa Monica Honda was a breath of fresh air. I felt like my business mattered at Honda of Santa Monica location and I was well taken care of. THANK YOU!
Always providing great service
Perfect experience and professional crew
Faster than what they said
Good service! Customer service would benefit from a more clear and direct approach. That’s all! A great dealer overall.
Staff was extremely professional and helpful!
i dont like being forced to give reviews
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