GOOD: Ray was a great help. Informative and calm. I was entitled to a free service as part of my warrant but I could not get in within a year. So they said I could not get the free service. NOT GOOD. The free service was supposed to be before 12 months or 12,000 miles. I missed the 12 months by a couple Of weeks and I was less than 12,000 miles so I thought it would have been nice to let me have the free service anyway. It’s hard to come in exactly when we are supposed to. Otherwise Ray did a good job getting the paperwork done.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Unprofessionalism, iresponsible,
Advisor was nice and knowlegeable. Service was fast and car was ready as promised.
Great customer service and the rep walked me through each of the services offered. Very informative!
Awesome sales person but the second I took the car off the lot I had issues happen and only got partial resolution, now I'm driving with an alignment issue and squeeky breaks and I'm sad that this is the way they let a first time car buyer walk away and telling me how much it will be for me to pay to get it repaired when it should've been done when they realized that it happened because of an issue from them 1 star but 5star sales man
Professionally treated. Fast service
Steven with the maintenance team was as responsive and reliable as it gets! He met the timeline he projected (even though I had my doubts), and my car was fully serviced/returned to me in a timely manner. I wish more shops had the same level of professionalism!
Terrible communication and lack of "customer service" mindset by the person in charge.
Excellent service! Steven was great and went above and beyond. Thank you!!!
Service was great and fast! Everyone is very professional kind and helpful!
I booked my service a week in advance and when I got there they indicated I have to come back to order what is needed.
My service manager Susan makes everything easy. She is the best
The service and my service advisor were outstanding. Communication was excellent. The service rep went the extra mile to make sure that all of my requests were taken care of and still got the car back to me on-time with no problems. Would definitely recommend this dealership and especially my rep Taidi Garcia, she was awesome!
Good Customer Service. Very patient and did the upmost to get a suitable loan. Test drive was no rush. Friendly people. Good experience.
Friendly and courteous assistance.
My first vehicle service at Santa Monica Honda was a 5 star experience thanks in large part to my service advisor, Steven Recinos, who provided stellar customer service and care. I greatly appreciated his communication and insight of my Honda vehicle service. Thank you Steven!
Car was ready when promised. Service person was efficient.
Great customer service
all the items were handled in less than two hours
They think the car burn the oil when it didn't run
Great service: professional and speedy.
They used to wash my car after the service, but no more?
So personable and helpful. :)
Fast, efficient service without the need for an appointment.
HONEST REVIEW At first I was worried, then I met Jimmy who helped through the entire process. Answered every question, made sure I understood every question. I had an great experience even learned about my car and its unique accessories. How to keep maintenance up, which is valuable to me. They're very family oriented and dont shy away from being asked questions. I'm most definitely recommending family and friends to Pacific Volkswagen.
Excellent service. Friendly and professional.
Smooth fast good value! Great friendly staff.
Moises at the service center was great. Very pleasant and was honest about some recommended services being able to wait until the next major service as the one I was there for did cost a fair amount.
The car engine blew up right after I drove the car off the lot. They forgot to put the new oil filter all the way in and the filter came off and the engine seized up and caught fire.
Jim the service advisor is one of the best, car guys has had in a long time
Good service, advisor was nice and attentive to me. Only issue was time yet again… Advisor quoted me 1:45-2 hours for an oil change with an 8am appt that I was on time for. Ended up taking a hair over three hours.
Amazing experience with the sales team . So grateful.
Friendly On time service appt
Service rep was incredible, was wicker than expected, cost was exactly what was quoted over the phone. Kept me updated on progress and even sent a video of the multi point inspection before pick up, an item I never thought actually happened at other service centers.
Did not like the fact that, twice this year (with two different Subaru cars that I own) I scheduled an appointment, brought my car in on time, left it with you for more than one extra hour beyond the estimated time to perform the routine maintenance (plus additional suggested maintenance which required an additional visit to complete because you had to order a part), my car was not washed (much less detailed) which is a service you say you provide and then listed as being done when it was NOT done any of those times. The excuses were that the car wash was not working/not working correctly/ was working but had to be tested before any cars could be washed. I don't live near your dealership and it is not convenient to drive all that way and back home for a "free" car wash. Next time I need service, I might just go to another dealership.
Everyone was polite and considerate of my time. The problem was a non-problem and slightly embarrassing on my end.
I waited for close to 8 hours at the location to get the car. The technician that worked with me left for the day without giving me any updates. The car did not get fixed completely.
Fast, friendly and excellent service!!!
On-time, efficient, and professional service at a great price!
Quick and easy service. Nice waiting area, kids were entertained and not in the way of other customers.
Great service and friendly staff.
The service agent was excellent
Excellent service and customer liaison.
Communicated well once I brought my car in. Got the car back to me in good time. Wish they still provided a cursory wash and we could communicate with our assigned service provider better at any point prior to being onsite.
Don't assume that because Toyota Santa Monica is a dealership, that the used cars are inspected. When we got the car to the local dealer- there was rodent damage under the hood, SOS warning lights set off, front breaks at 1% (rear at 25%) - Caveat emptor at this dealership!
Competence at the front desk. Good assistance with transportation. Clear communication about length of time and cost of repairs
Friendly and efficient staff. They make the whole process very easy.
They reported they did the routine inspection on the car, however the interior lights were not working and they stated they were operational. I took it to Culver's city to have it looked at and all they needed to do was reattach the fuse.
Steve and Chris were very on top of it
Jose Gamboa did a fine job. The car was in good shape. Someone said it looked new.
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