The dealer never contacted me, not even with acknowledgement. However, they did use my information to send me more ads.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Service was great. Waiting time was a bit long. Other that all was excellent!
Wait time was minimal. Service was great.
Poor customer service, bad follow up while I was waiting for my car, was more interested in upselling services not needed. Kept me waiting unnecessarily - no commitment to get me in and out fast, despite promises.
The discounts they offered and the communication from the shop
Always good at Subaru Santa Monica
Everything was A+. Thanks all.
Pleased to get same day appointment. Pleasantly greeted upon arrival. No lengthy delay in being waited on. Service was lengthy but I chose to stay. I came prepared to complete some work. Will, was informative and accommodating. The speaker on the completed service video could speak slower. It was a bit fast. I had trouble comprehending. Overall great service.
Professional and friendly service advisor, truly an asset to Pacific VW's service department. Susan is the reason I my vehicle services at PVW.
Service was outstanding and timely
Excellent customer service, nice lounge facility. Easy online appointment scheduling, will definitely visit again!!
Service went well but no shuttle service for clientsreally disappointing.
Job well done. I am a repeat customer and total satisfaction has been a constant. Thanks again.
Very informative, patient and helpful.
The welcome was great ! Easy and Tiffany was amazing ! I am loyal to your dealer because of the wonderful service !
The person who helped, Christian, was very professional and courteous.
All the the people were very kind and helpful
Santa Monica Subaru Service Center is efficient and professional.
Always very pleasant ! My service advisor Luis is great!
I went in becaue of a lady salesperson. She pushed me off on Val. I liked him. I could do without the money guy! He was a firgin jerk. I wouldnt trust him again. They had Val shuffling papers with the different amounts and pulling them away. They gave me a 500 discount. I asked for another 500. I thought they said they would go 250 more. I think they gave me another 100 and I got burned for 150.00. But was too tired for their3 on 1 interactions. I asked about the tires. I definitely didn't want to replace them. They said they were good. 2 days later I got a text from Carfax saying the tires need to be rotated and replaced..... So it that another 2,000.00 burn? There are quit a few marks on the body that should of been fixed. A lady said that was easy - I could do it. Thank you Wendy
Tiffany was amazing so kinda and helpful she made the whole experience so nice. I really love how Honda of Santa Monica go above and beyond. After getting the oil change my tire light came on when turned on the car I went back inside and they fixed it. Amazing service
They are kind of clueless and I have doubts that the work was even done. Terrible service department. I will not be going back.
Rey was extremely helpful. He did a great job. Thank you!
I had a "low pressure" warning/tire and was able to get an appointment within 15 minutes of calling. It was a nail - so that wasn't fun, but I was able to get the oil & filters changed in the process which was near needed. Really liked receiving the technician video scanning the underneath of my car showcasing the original issue and all other inspection points being checked. The tech provided a few needed and reasonable recommendations - they also sent a report with click through approvals/declines to submit. Super simple. At check-out, the service advisor scanned for coupons and applied all available discounts. That is why I have been a proud customer of Santa Monica Sales & Service for over 20 years -
Amazing service of all kind. Clean wash
Chris was great Everyone in the service dept was professional and friendly
Great customer service and follow up.
My experience was better that I expected and even better than my experience 3 years at the santa monica dealership. I love Pacific Subaru. Not only do i feel like i found the best car for me , but at the best price. Ryan (salesperson) was wonderful , very helpful, kind, and worked to make me happy. I did not feel pressure, just support in working out the deal of my car. He went above and beyond to make sure i was happy. Also his manager was so helpful.
They over charged me with additional services I did not need.
Chris was great, Great customer service
Very satisfied with my recent service and warranty repairs. Christian the SA was helpful and accommodating.
Excellent dealer
Reliable, ready when promised. Also worked with parts department researching tires. Very helpful.
The software updates fixed the glitchy electronics. The service was thorough, but VERY expensive.
Everything went great. Very timely completion.
They are always so professional and thorough at Subaru Pacific. Thank you for providing excellent service for my Impreza!
We were in and out for new front rotors, pads, and battery within two and a half hours. Excellent customer service from the moment we pulled up into the service lane. They kept us informed along the way during the entire process and provided photos of the work to be done. We were traveling from out of state, but felt right at home. Highly recommended dealership service center!
Toyota Santa Monica is the best! Especially ask for Jay or Manny. They are excellent!!
They were very helpful and did a great job
Good prompt service. Very professional people
I like that they took care of the car very professionally and the warranty took care of everything. The only issue was that I had to call to see if the party they ordered had arrived, and it did, when I was told they would call me. Other than that great experience
I went in for the air conditioner recall - I mentioned that my windshield washer fluid "low" light comes on. The service person said that regardless of the service - that they ALWAYS check for tire pressure, top off fluids, etc. After 3 hours, I was told my service was complete - and the recall was fixed. When I got home, my windshield washer fluid "low" light came back on. Needless to say, I called to let the service dept know - and another service member tries to tell me - "maybe your washer fluid line was chewed by a rat or squirrel". Come on! Your service maintenence guy was incompetent and never check the fluids. I had to schedule ANOTHER appointment to go back. Turns out I was right - my fluids were NEVER checked. Stop getting lazy Toyota - otherwise this 14+ year costumer will take his loyalty elsewhere.
Rey was extremely nice!
Easy check in. Friendly service. No complaints.
Everything was done well and in a very timely manner. The waiting rooms are comfortable and private if necessary.
Awesome service couldn't be better
Took a long time, but solved the problem
They are always so helpful and friendly!!!
Everything went well. The service agent was very professional.
I liked that 1 of service person that I had took the time to try to show me how to connect the gps, although we were not able to connect he was patient enough to try
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