The service person, Teddy and the Manager, Mr. Tim were very helpful for caring my car.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
I made an appointment for an oil service and it took the service department nearly three and a half hours to complete the work. I was waiting and in pain due to a back injury. The wait time was unacceptable.
Had a great experience purchasing my dream car with the team at Toyota Santa Monica. Thank you to Dean and Nancy!
Best service ever. My advisor Alex was the best
Advisor was professional and personable. My car was ready at the promised time
Taidy was excellent. Service quick and great
Easy check in and waiting room was comfortable.
Wonderful attention from Jay Aviche.
As always, the people there are very nice. My only complaints are about the amount of time I had to wait for completion.
Quick and professional. They also replaced recalled parts during the service.
I inquired about a pre owned vechical they did not get back to me untill days later by then it was already sold.
Great team. Punctual and attentive.
Professional services. Thank you!
Honda of Santa Monica has a very professional and courteous service department.
Sadly, it was an incredibly poor experience. The salesman I worked with was rude and lacking professionalism. This dealer prices cars high and wont negotiate on price. In addition to top of market pricing they bill many thousands of dollars in required extras. They dont permit mechanics to look at a car offsite prior to purchase. Very disappointed with this dealer, they claim to sell luxury products, but nothing about my experience was luxurious or amazing.
Hour and half excess waiting time!
Service staff was excellent. We discussed what would be done, about how long it would take and the cost. No surprises at the end.
the wait estimate was about right, went a small time longer. Clear communication from the shop coordinator on items to be done and the results from the inspections. The cleaning of my vehicle could have been better by cleaning the inside surfaces of the windows and windshield.
Totally unwilling to do any kind of negotiation on pricing.
Chris was super helpful!
Son muy amables y eficientes en su trabajo ! 🫶🏻
careful and courteous staff, and effective service
Perfect job from beginning to end
Everyone was very professional and had great attitudes. It makes getting maintenance on my vehicle easy and stress free.
The service department was very helpful, especially the girl in pink.
It was courteous, quick and thorough. Glad I went there.
From drop off to pick up, Susan is the Best!
TV not on No food. Probably will not come back
My experience was seamless and exceptional! I appreciated the mechanic making a video with updates on my car. Christian was also very helpful, welcoming and nice.
Bought car for daughter here and was good experience. No nonsense and straight forward. Would recommend. Got great deal on car.
Nice, clean waiting room. Friendly service and communication was excellent
I was charged over $600 for a maintenance and inspection, but was not given any specific details on the state of my car (brake conditions and tire life, etc). I was told my 12v battery was at "45%" and for another $400 they could put a new one in. (For only the cost of $130 battery, I replaced it myself). I told the shop I was taking the car out of town, so I wanted to make sure it would be good for a roadtrip. Luckily, my car did make it to my destination, but after I fully charged it, I was stranded at a busy intersection with a "check electric vehicle system" error message. I called the local Hyundai dealership and was given a tow and a quote of $5400 for a motor related to the HV battery! Luckily it's covered under warranty, and I was staying somewhere that I could extend my trip for a week for free. However, the amount of money I spent to have my car looked at the week before my trip only to end up stranded is leaving a very sour taste in my mouth. I have all my work done at Hyundai dealerships because I want to take the best care of my car, but I don't feel that this location took the best care of me.
Experienced and knowledgeable personnel. Very professional individuals.
So far all has been great! Tydie was amazing in helping me through the process
It is the third times that I have taken my new Jetta 2025, to this dealership from whom I bought that this car has problems: The trunk door does not close properly and needs to be fixed so I don't hit my head to it. I noticed since one month ago the rear brakes makes noise and there is scratches on the outside ring and the technician said it is working correctly.!!! I really appreciate it to help me this car that I love so much to be fixed either at Pacific or another dealers in LA. This is my 5th Jetts and it is not fair to treat me like that. Thank you;
Excellent service. Professional, knowledgeable; timely!
Wery good service. I will recommend it my friends
Excellent Service
I waited for my car in the waiting area and told them I would be there when it was done. After many hours, I went to check as I hadn't received a text (as promised). They needed to order parts and said they would be in in "2-3 days." It's been well over a week. Yes, I know there can be supply shortages but I should have been told "usually we get parts in within 2-3 days but it depends on where we can locate it. We will call/text you with any delays." By stating that, it doesn't get one's hopes up for a quick repair. I've had to call TWICE for the status because no one ever got back to me to tell me about the delay. It's my horn that's not working so it's a safety issue and should be given a priority.
Not much to like. It took 2 hes ro "fix" the TPMS low pressure fault. Ai Gave me a diagnosis which I relayed to the service front desk. Had to make return visit the next day to fix again. The problem? The same diagnostic reset repair AI said it was the day before. Should have been fixed in 15 mins on day 1.
Great and fast service. My car is always in good hands when visiting the shop.
Service was fast and easy. My advisor did a great job explaining everything
Great job! Always recommend!
LIKED: Comfortable & clean waiting areas, even for longer waits. Courteous, informative, friendly staff. Confidence that the work/maintenance is done properly. DISLIKE: Paying over $450 for routine maintenance (oil, lube, air filters, check fluid levels, etc.) on my car. I waited for about 1 1/2 hours and the work was accomplished in about an hour. I truly feel that, in spite of all the plusses, the cost for this routine maintenance is exorbitantly expensive.
I already took a survey. The service advisor when called She Spoke so Quickly. I had to ask her to SLOW DOWN.
didn't fix my wheel issue. unprofessional. Instead, they will replace one first and continue to let you replace other parts.
I went yesterday for get service. The staff was very nice for me. Good service Thank you Chutimon
Followed up my request, talked nicely. Unfortunately, I am located in Bay Area and its bit far for me.
Service advisor Chris was amazing extremely diligent. Kept me up to date with my repairs and reviewed the inspection on my vehicle seamlessly
Always a pleasure stopping for service
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