Ben and the team were great, I was constantly updated on the status of my vehicle.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Everything handled by the service attendant by the service attendantprofessionally
They do a nice job of demonstrating why their recommendations are appropriate. All staff are knowledgable and polite.
I ordered an extra key; they told me it would be delivered in 2-3 days, but I have to follow up for more than one week. Until now, I still do not know when I can get it.
The technicians are friendly, dependable, and do a thorough job.
Solid service. Don't try to oversell you.
We have had terrible service here before, but this time was unbelievable. Our Pilot got stuck in an intersection and we called a towing company. They tested the battery and said it had plenty of health, so the issue is the starter. We came to this dealer and they said no, we fixed the starter in Jan of this year, so that is not the problem and we cannot do anything until you buy a new battery from us. They insisted the battery was low and that was causing the problems even after we showed them the tow company’s report. We had to keep jump starting it every day. After a several days we decided to replace the battery with Honda (for double the cost) so as to keep the warranty intact. They kept it two days and claimed to have started it several times with no problem and that proves there is no issue with the starter. I picked it up yesterday. We are 30 minutes into a drive today and a notice came on that says “maintenance due soon.”! They are polite, but deceptive and dishonest.
Excellent service, thank you
Car was left open in the rain. Now have horrible odor
Service is the best for my car. If I had any problem I would ask the service mechanic for help.
Finally a reasonable price for an oil change. In and out in 90 minutes.
They Always give great service!
Car only had 69k and they wanted to put a new engine in it. Cost 13k. Car well maintained. Never another subaru
Great service - professional and complete.
Ok body but took a while for software updates
Ben Blada was excellent, he explained the service details and communicated changes well. The maintenance and repairs were completed on time. It was more than I expected to pay but I expected repairs done correctly at dealership.
Nothing;?our advisor is very helpful and it was a quick visit.
Chris Magana was very thorough and helpful. I was in and out without a single glitch and my Honda was taken care of
Routine maintenance. Really quick. Comfy customer waiting room.
I have good experience with the sell person and bad experience with financial manager person. I was not able to reach anybody capable to update my contract for 15 days since the buying day. Only after Toyota Brand Engagement group interfered I was able to get some info and updates. So in my experience it was good while I was buying and bad with any following up. Also in my case advises of a financial manger for extended services were wrong: later I got rid (hopefully) from this extensions.
Easy to schedule online. Appointments are usually available for same day services. Service writer stays in touch throughout the time the car is in the shop. A complimentary car wash is a great perk!
I liked the promptness of the service person. I got there right at the appointment time, and the service was taken care of immediately
Very helpful and friendly staff - would highly recommend taking your Subaru to this dealership for routine maintenance.
all good.... friendly staff.
First time service - quick, easy complete - will continue to go there.
It is a pleasure to work with Steve Recinos. He is honest, polite, and very knowledgeable. Thank you, Steve for taking good care of our favorite car.
Thanks, again, guys. I'll keep your notice in mind for the next visit as well.
Tiffany is the best service advisor. I trust her with solving my problems. Easy to work with
I DIDN'T LIKE THAT THEY NO LONGER WASH CARS AFTER SERVICE.
5 stars doesn't mean explanation is needed
The best service center of every make of car I owned
Top notch service and great attitude especially at 7am. Definitely worth it.
Their explanation was so kind. They explained for each item.
Cid Sanchez, their trade director is one of the most professionals that you could meet at a dealership and on top of that a great human being.
Great service all around. Definitely recommend.
The Service department had superior service. Elated smiles. The people are always willing to help and go above and beyond the call duty. I love coming here. We always have a blast and all my service needs get met. I got my 2025 Honda civic hybrid here and its the Best car I’ve ever driven. I can’t wait to come back.
Very friendly and helpful staff; the service was very expedient.
Jimmy and Yineli always go the extra mile for their clients. Although the parts for my High Voltage Hybrid Battery were on back order - Jimmy kept me posted regularly, gave me a nice Electric loaner and returned my car in tip top condition. I've been servicing my car here for half a decade and the team is easy to work with. A shout out to Martin - the specialty trained technician - and to James at the Valet. Thanks guys!
My car was serviced in a timely matter.
Kevin, the service agent, was very patient and receptive to my concerns. He got the job done. I am so grateful.
Steve Moya is a superb service advisor.
Reliable and easy. The agent was polite and helpful.
The service was done quickly. My service advisor, Kevin was professional and informative. I like the location and as I was waiting I got my morning walk in. I enjoyed my visit and got a discounted oil change as well
They're always helpful, kind, professional and make us feel like family. They're the best
service was very quick and my advisor was helpful!
Excellent communication throughout the service process!
Friendly professional and top rate service
Good service, timely. Communication was and clear and helpful.
Worst dealership I have ever used.
Jim from Subauru Pacific is very knowledgeable, friendly and humble man treated me with respect. Best advisor I've dealt with. Thank you, Jim for treating me like family.
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