On 9/22/2025, I took my 2011 VW Jetta in to have my air conditioning serviced. After explaining the problem, the Service person told me that the car needed a condenser, and it'll be 2 days and the car will be ready by Wednesday of the same week. On Wednesday, I did not hear anything from the Service person, I called and was told that the condenser had to be ordered from Jersey. He also informed me that the car would be ready by Friday of the same week. Since I did not receive a call on Friday, I called. I was told that the part arrived but it was the wrong one. After not hearing from the Service Dept, I called on Tuesday of the next week. I was told that the car is being worked on and wouldn't be ready until the next day. The Service person offered me a loaner which he had refused when I initially brought the car in. On the next (Wed), I received a call that the car was ready. I picked it up. The following day (Thurs), I check my invoice and noticed I was not charged for the condenser. I was charged for a valve. I called the Service rep and he informed that he couldn't explain but told me this is what they did. I drove my car the next day and all that blew out of the vents was HOT AIR!! It was worse than when I took it in for service. I called the manager throughout this situation and he never returned my call. I also called the Service dept to inform that my car was worse and no one returned my call. I had to call another dealership for help, and I was immediately given an appointment within the next few days. I have been a frequent customer for years at this dealership (Pacific Volkswagon). Also, I have referred family members to this dealership. We will NOT be returning. I will NEVER recommend this dealership to any human being.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
My car was properly worked on, but the wash even though it was included, took two weeks of even going into the inside of the car to get it back to normal.I don't want it washed again, it was the worst car wash I have ever had. Im not being ungrateful, but both my husband and myself worked on it and it's still not as clean as it was when I brought it in
Didn't like that they said my horn pass the test but actually it does not work at all and rates to fix issues on car are very expensive.
Brandon was a great help, very informative snd expedited my cars service
Simply honest. No run-around or surprises.
Joana Morgan is the best, she is knowledgeable, listens, does her best to takes care of my car and best in negotiating for getting better rates.
Great customer service! And also great service to the community.
Excellent customer service!!
This dealership is great good costumer service
Always stellar service from Tony and his team
Angel was very helpful as were all the staff that helped with questions.
Staff were professional. They offered a one-way Uber ride, which came in handy.
Awesome service, Will drive the extra miles to reach this dealership to service my car.
Totally unnecessary. Came in for a recall that had been canceled.
It was an AMAZING experience teidy was absolutely wonderful and Tony as well. Everyone there was so helpful and attentive. I am a singe girl and they made me feel so welcomed and well taken care of. I asked a million questions and they were all so gracious and patient with me. Truly amazing
Excellent service.
Rey and all the staff were amazingly kind, understanding and supportive. I will definitely return for the necessary repairs! Fantastic team!
Dealer called me, intense voice, talking about a different brand of car, I tried to tell her, I am only interested in Honda Crv, but she just talked over me loudly without listening to me.
I asked for the techs to look at the driver side door not closing correctly and I was told by the service advisor that there was no issue. You can clearly see the rubber strip is rubbimg on something. I did not appreciate the dismissiveness of the advisor. It is going to keep rubbimg and the rubber strip needs to be repaired.
I always have the best service with a smile, great attitude and very efficient. It doesn't get much better than that.
Easy online booking, quick drop-off and pickup process.
The costs of service are exorbitant 89 for cabin filter change, 69 for cabin filter and 649 for rear brakes and rotor resurface, I changed the filters myself buying supplies from Subaru parts website for about 50. Will take my car to place that works on Japanese cards for nearly half the costs. I will not be coming back. The filters change took less than 15 minutes.
Smooth experience overall. Helpful staff.
Quick response times. Kept me updated. Wonderful staff.
Great and fast service, friendly atmosphere....
All good and as promised. Thanks.
Prompt response after my inquiry. Called and they answered all of my questions. We set up an appointment for me to come in and check the car out in person. Once there, the staff was very friendly and knowledgeable. Ended up making the purchase. I wasn’t pressured into getting any add ons and I walked away knowing I got a great deal and great service. They will be my go to dealer for future purchases and service.
It appears that the service was thoroughly performed due to the length of time Subaru had the car and working on it. So far no problems.
the service rep was great! Very helpful and friendly. it didn't take long to service my car.
The salesman ang finance are very knowledgeable and helping us to complete our paperwork quickly.
Fast professional service and Mannuel Collins was amazing.
Easy, quick service. Very clean dealership, nice waiting area.
Service advisor was very helpful and respectful as well as taking care of my car
These folks provided the best car buying experience in over my 40 years of buying and leasing cars. Franklin, our sales person, went out of his way to get us the deal we needed and came through on all of his promises. Tiffany, the finance person, was also the best at helping us finalized the deals. These two had the most knowledge and the highest integrity of anyone I've dealt when getting a car. In fact they were so great that we ended up coming back a week later and getting another Ionic 5 for my wife. Can't recommend them and the dealership enough.
Always selling more than what's needed without pricing what is being asked for. Engine clean not performed and other like items either due to issues of the car. Price didn't get adjusted even though services were not performed.
Everyone at the Toyota Santa Monica is wonderful and welcoming. We had an amazing experience.
Wonderful service
Going to a car dealer is actually kind of fun. Very pleasant with good drinks and WiFi. It's always nice to be there.
We made appt. for our visit & we did not have to wait to long. The employee who helped us was very nice & helpful. My car was washed after the service which surprised me.
I work with Tony Cervantes whenever I bring in my Subaru for checkups, repairs large or small. He is an excellent agent to work with. Thank you.
So- so here. They were very nice showing the car, but were misleading about fees- we were told the price we agreed on with the salesperson included everything, all taxes and fees, and then when we went to pay they told us the registration wasn't included. It also took over an hour for the business manager to come out with the paperwork despite there being no other customers, which felt like a sales tactic to get us to accept that hidden fee like if we had been there so long already we'd just want to be done with everything and accept it. Additionally, there were a few things they could have done on the car as easy repairs like the mud flaps and fin missing screws, which would have been nice if they could have just fixed that up.
Great service and the people who work there are friendly and helpful!
Told the salesman the price I wanted to pay and he kept going on and on about moving forward and I kept going back to if his " boss" will do the price I asked about ...I had to block the salesman cause he kept texting and wouldnt answer the question
Tiffany’s customer service was stellar
Rey was great and he was very helpful.
Brought car in with rattle from dashboard. They fixed it. Great service.
Quick response. Very courteous.
Polite and good service! Kept me in informed on a timely manner.
Service advisor was amazing!
The sales staff was helpful when they were trying to close the deal but when they made the sale everything changed. Not as helpful and friendly. Also was told the car would be washed, detailed and charged prior to picking up the car. Car looked like it was hosed down with little care to its cleanliness. Also received the vehicle with 40%. Disappointed to say the least.
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