It was quick and efficient, they checked the car and everything was fine.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Great facility and great staff. In and out.
Polite, good atmosphere and did what I requested.
Everyone was nice enough but I don't think they did anything. Pretty sure they didn't even rotate the tires. If they did, they would have noticed a big piece of protective fabric shield that was hanging down. I don't think this car ever got on a rack.
No one smiles. They avoid service requests that pay little from Hyundai.
Great service no problems So far
It took me several communications to book my appt. I called, left messages, and emailed. Finally, several days later, I was forced to book it over the phone with your AI assistant. Turns out that none of the additional notes I left, for several things to be inspected, were tracked to the rep who received me, despite the AI saying it acknowledged my notes. This led to another issue, when I dropped off my car, I was informed at that point, instead of in advance, that it would take several days to inspect and fix everything. The notes online only said it might take a day, several days would have been nice to know up front so I could make arrangements. Once the car was with Pacific, I was not informed of changes to the timing of completion, unless I called in several times for updates. While the fixes were made, the communication was poor. And I'm not even sure the fixes were done correctly because one of them was I was getting constant error messages about the rear sensors not working, and less than a week after getting the car back, the whole rear camera function stopped working. If they are related, then the previous fix or general systems check up weren't done well.
Quick and helpful service!
Everything went well. I was able to get the service for my car plus plan for future. Chris the service person was great !
The staff is very friendly and courteous. The office and shop is clean and they don't take long to service your vehicle.
The service advisor, Jim, was amazing, providing great customized service.
Quick, Friendly, Efficient, Excellent Communication complete with video
Great experience. Provided a loaner and took care of issue quickly
Everything went well. I would recommend them to anyone living in the area.
Very good service manny thanks
10/10
Professional, with great service.
I have been driving Subaru Forester and use the services at Hawthorne location for many years. Very happy with the services at this location.
fast and efficient service. quick drop off and easy pick up.
Ii was kept informed and was comfortable. My service advisor was pleasant and explained things to me.
Great service. Timely completion. Great staff
As always, the staff was kind, thorough, and on time.
I’m so happy that Honda Santa Monica is our dealership because they give excellent service. They’re very professional, kind, courteous, and they care about their customers.
Efficient and very friendly. Service time reasonable. Wait area very comfortable. Definitely would return as service needs occur.
Adjusted service based on car needs & mileage. Ended up lowering overall cost!
We are a return customer to this dealership. We first bought our Q7 here 2-3 year ago. About the Subaru Impreza. The car's running condition was great. cosmetically 8.5 out of 10. Alex from Audi pacific sales department says he will service the car after purchase for the non working stereo of the infotainment. Never happened. Called in several times, all promises. So I would not recommend Audi Pacific to any used or new car buyers. And definitely will not return to buy here anymore. Alex should be professional in dealing with new and return customers like us.
Excellent work and collaboration and blessed to be with them!
Colleen is always very helpful and pleasant
Service was prompt and Brandon was very professional and friendly.
It was a smooth process, and my advisor Brandon was very helpful.
I missed my doctors appointment because my car sat for two hours after it was already done. Took it in at seven am and left at ten thirty . Poor communication.
Fantastic Service! Very communicative.
Thorough inspection of the vehicle with supporting video and explanation. Took care of issue causing check engine light to come on. Good communication and follow up.
I dropped off my car just after 8 am. I received a detailed email with video at 12:40, showing the recall test that was done on my car and that it was ready. When I called in at 12:50 and they said my service associate was at lunch. And that I'd have to wait for him to contact me before I pick up my car. By 2:00, I still hadn’t received a phone call and so I stopped by there dealership. It was in fact ready, of course. Bad treatment by Honda.
The dealer has great service!
A reminder sticker was not affixed to the windshield, I requested one be mailed to me and I have not received it yet.
I did not need to wage, and everything was taken care of so efficiently and quickly
No one called me when my car was ready and my car still has the alert that it needs service. This is a repeated problem. No one resets this and I have to go back to have it reset.
Service Advisor Chris Leal was polite, clear, and honorable. He honored the original quote and ultimately made sure my needs were covered. My only issue was the delay caused by a third-party paint vendor: the car was not ready by the promised Saturday pickup, which required an extra trip. Once it became clear I could not be without a car, Chris arranged a loaner to bridge the gap. I suggest a more reliable vendor.That said, I'd confidently refer Chris Leal and would do business with him again.
It was fast, easy, and convenient.
It's not a bad place to be stuck while your car gets serviced.
Moises almost made it too easy! I appreciate the great service and the timeliness! This is the only place I bring my car.
Ease of appointment, professionalism and personal attention shown by staff was exceptional. All needed service completed
Everyting went fine........
⭐⭐⭐⭐⭐ I had a great experience at Santa Monica Honda! I came in for an oil change and tire rotation, and everything was handled quickly and professionally. The service team was very courteous, kept me informed, and made the whole process smooth and stress-free. The wait time was better than expected, and the overall experience felt very organized and efficient. It’s clear they care about customer service and doing the job right. I really appreciate the professionalism and will definitely be coming back for future service. Highly recommended!
Much better than any of the other Subaru dealers I have been to.
Everything was great. No issues with the service, dealership, or service technician. Would appreciate more service discounts dealership towards routine maintenance.
When I checked in with a manager, he told me what it was gonna cost. He said it would be ready. Soon and I ask him, I assure you he says, that's what I told you.That's what it'll be. The Uber ride to the lunch spot was terrific unexpected. But greatly appreciated.
I am pleased with the service I received at Honda Santa Monica. Moe Bermudez who helped me explained everything to my satisfaction.
The customer service was excellent and the mechanics were clean with my vehicle. Good job thank you!
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