My service provider did a great job handling my service. I especially like that he did not try to push any unneeded services on me. Service took a little longer than expected, but everything was done correctly.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Routine scheduled maintenance. I was in and out in 1 hour.
Excellent service experience like always
E X C E L L E N T ! ! ! E X C E L L E N T ! ! ! N E V E R B E T T E R ! ! !
If I could give a minus rating I would. Extremely disingenuous and unprofessional! Steer clear of this dealership
They were responsive, and answered all my questions. They have a beautiful dealership and I feel I got a good deal.
Tony (Luis) is still the best. He goes out of his way to do the most important service needed and tries to save me money when an expensive option is not currently necessary.
The worst experience I had went in for a 50,000 mile check up and was there for over 4 1/2 hours with an appointment
All service was provided in a timely manner.
Courteous and informative
They are efficient and provide quality service
Quick and thorough happy with service
The cost of normal periodic maintenance has increased significantly at Subaru of Santa Monica to the extent I will now take my 2018 Subaru to an independent repair shop. Over $1,000 for an 90 minute normal 30,000 mile maintenance is just not worth it - that is almost 8% of the current value of my car.
everything was great. Quick and personable I had no appointment but was helped right away. Say thanks to Ryan Robbert
Very attentive to detail Friendly servuce
Friendly and professional staff!
Great experience with Steve. Excellent maintenance service. The technicians were thorough, and the service advisor Steve was very honest and clear about costs and timelines. I felt confident leaving my car here and was happy with the quality of work. This dealership has earned my trust.
I loved everything from start to finish. Everyone was very friendly and professional. I came in for 2 recalls and was very happy with this service and was done in one day.
Excellent service! The service team is thorough and reliable. Thanks !
It is a lovely dealership. Staff is polite. I was not crazy about the Lexus and test drive. Will wait for something else in May or June
Had an oil change done. Customer service was great and our overall visit was pleasant.
Daniel and the entire team treated me well and took care of everything in a pleasant manner.
PROFESSIONAL and FABULOUS and TIMELY
Prompt and professional and very responsive.
As scheduled - fast and efficient.
Jim, the service manager, was great. Car was delivered when promised, and the the issue corrected.
Steve is amazing
Quality service: quick, easy, and informative.
From the scheduling of my service appointment to my service advisor's help, everything was done with caring and efficiency.
Friendly staff, took great care of my car, and both explained and physically showed me what was going on. I couldn’t have asked for a better experience.
Beware of this place - my car wasn't fixed and I still have the same problem that I dropped it off for. I'm bringing it to a different dealership this week. My sales associate tried to bait and switch for sales upgrades and used clever scare tactics to make me believe my car would malfunction if we didn't get all his recommendations
The folks at Subaru Pacific are efficient and courteous.
Great service, very helpful, nice people, great hot chocolate
Very good service...everyone is helpful.
I like the way Jim Nolte the sales representative handled the entire purchase explaining everything carefully and answering all my questions.
perfor3med service timely and as promised.
Honda of Santa Monica Service Department has provided me excellent customer care and care of my vehicle with such great professional service.
Excellent service; got in & out quickly
I appreciate the staff, but can't help but feel that management has changed their customer service approach to upsell more than usual without seeing costs from the customer point of view. I understood the recommendation for new tires, but went elsewhere to buy them at a better cost savings and more detailed quality recommendations.
Lexus Santa Monica tacked on 3,000 of hidden, mandatory costs not included in purchase price advertised.
Hamid is a good guy but I did feel a little pressured and things weren't laid out for me before I got into signing the contract. They kept adding more fees on the down deposit which wasn't discussed when we shook on the deal. Also I did find a minor scratch after purchase. I have to be honest here. I just would've liked more transparency.
Danny was kind, friendly and the best support I've received to date.
Love it here. They always get me in and out.
I was treated with so much kindness and fairness.
Fast and efficient experience
Oil change took 3 hours. They didn't do the tire rotation I asked. What else can I say. Its my first time in this dealer and I was just disappointed.
Great Service- put it simply :)
really helpful!! thank you (:
Salesman customer service was excellent. Getting minor repairs was cumbersome but is now in process.
Jim Clarke is the best!!! He will take care of your service with a smile and in the most efficient way!!
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