Really great crew! Really great crew!
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Polite quick service addressed all my issues and checked for any additional items that might be of concern later
Pacific Volkswagen found me a company that could reglue my rearview mirror to the front glass windshield. So Pacific Volkswagen was great. But I had a Carfax report from you when I purchased my pre-owned certified VW and this report said my car had never been in an accident. So I was surprised when it was pointed out that my windshield was not the original factory installed windshield. For some reason it had been replaced, something that was never disclosed to me, so of course, I had to pay for the mirror being reglued and attached to the windshield, even though I had a 2 year warrantee. I will go back to the dealership and see if they will reimburse me or if you could do this for me, that would be great. The repair company showed me that it was just not glued well by whoever replaced glass and so that is why it fell off. The repair company says if it would ever mess up, they will come back, no charge. Thanks, Mark
always polite and explain the work that going to be done. got instant text with video about what was fixed
Service personnel were attentive and competent
No more or no less for the services I expected. Thank you! Recommending services NO is not negative. I just assumed whomever own Subaru would go to you for services.
Everyone is always amazing- they are responsive to my questions.
Professional and helpful.
Dear Subaru I was in your Pacific Subaru Dealership service department on February 04, 2026. I had an excellent experience thanks to Jim Clarke. He is professional, knowledgeable, organized, and honest. He managed the entire process efficiently. I appreciated how he took the time to explain the necessary service and repairs without any high-pressure upselling. It is rare to find such integrity in auto repair. My car was ready exactly when promised. Jim and your business deserve 5 stars.
Excellent quality service, fast vehicle registration.
Personnel are friendly and efficient. Comfortable place to wait for your car.
Great service team, took care of my truck quickly and got me back on the road.
Easy to schedule appt. Car was ready in the time frame estimated.
He did everything to give me the right price and get me in and out of there as fast as possible. Quality work always.
Jay Hernandez like always was amazing and so helpful. My car is like new!!! Thank you!
It was a hectic day for, so I asked Chris if I can have the car serviced and have it back at 2 PM. Even though they were busy, he made it a point to have my car ready at 2 PM, which I truly appreciated.
Got off to a bumpy start bot Alice Kong stepped in and discussions smoothed out. He answered all my questions and explained details. I ended up purchasing the vehicle I wanted and am satisfied with the experience and the people!
Brandon our service advisor helps set our appointment and when we arrive they are ready to service our vehicle. Brandon fully explains what is needed based on our time and mileage. Brandon keeps us informed on the progress of the service and lets us know when complete!
Excellent service! The service attendant is helpful and thorough.
The Santa Monica Honda has a great staff, and the technician, John Castro, is a professional! I highly recommend having him service your car serviced and the honda team was great with my lease of my car.
Auto and customer care a top priority.
Susan is always the best when it comes to getting our cars serviced
Excellent response and communication from sales team.
Jay my service advisor is the best and very professional at his job
Emily was amazing , helped resolve a couple of issues
Subaru Pacific has the best customer service and I am always grateful for their help!
this would have been a higher rating but it's been a week since i heard back from you guys regarding a part that was supposed to have been delivered last week.
Have been going for 25 years and so happy with this shop.
Had great experience with my car services, Moises was very helpful 😊😊
My Advisor Susan was very helpful and reliable.
The staff did an amazing job getting my vehicle in and out
My service advisor, Steven was wonderful!!
the customer service is hit and miss. As a customer I should not have to ask every hour what is the status. I had an appt as the 1st customer of the day and it was known I was waiting. All I had was an oil and filter change, the free service my car is still within the warranty. The counter person Jason was more concerned about his cell phone and texts than keeping customers apprised. I waited 3.5 hours. Horrible Customer service. This is not the first time I have experienced bad service.
Great service and customer service
There was problem with trunk of the car since I bought it. I had to go multiple times for them to fix it. At the last service they charged me $ 250.00 to replace the springs which I paid while the car is under warranty. Unfortunately they put two poor quality springs that when I open the trunk it yuyus multiple times. This is the type of Service they do for the car that is under warranty ( only 6000 miles).
It was great!! Jay is the best.
Great customer service and happy with the service they provide. They send you reminders and follow up and they make sure everything is going well with your car.
Good and fast service . Good location and near my home
It too them all day to test the car.
Moises was great, highly recommend
Moises Bermudez was very helpful explaining the process to confirm my issue and fix the problem. A part needed to be ordered and he followed up to make sure I was notified when it came in to finish the job. I appreciate his positive attitude, patience and efficiency. Thanks Moises!
Excellent experience. Our sales rep Anthony G could not have been better. Finance did a great job carefully walking us through the options.
Always super nice and very thorough.
Susan Ahn is the BEST! Always ready to go, always on time, absolutely fantastic to work with. Service is always great, always receive my car when promised. All in all a pleasure!
Professional service nice staff
Everything was fine except one thing. When I arrived for the service, I asked whether the dealership had a payment plan program and the person said no. After service, I paid online and went to pick up the car. A new person closing me out told me that they did indeed over a payment plan and handed me the pamphlet. I did not appreciate the fact that I paid in full when I could have paid in payment.
Christopher was the person who took care of me he was very nice and respectful I take my car in Santa Monica Honda all the time 👍👍👍👍👍👍
Professional and efficient! Moses is great to work with. Cares about customers and providing great service!
Quick service, finished on time.
I've been taking my car to Honda of Santa Monica since I bought it from them 17 years ago. They always keep it in fantastic condition.
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