Took my car in for an electrical issue that was stressing me out. The whole process was very easy and timely. Very pleased with the experience.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
All of the people at Hyundai Santa Monica have been so helpful and friendly, from sales to financing. Great team! Very knowledgeable about the vehicles (which I can't say is always the case at other brands/dealers). Even after we bought our car, they have been very supportive. And I absolutely love my new all-electric Ioniq5!
Subaru Pacific is trustworthy, honest, and upfront about what your car needs.
Professional Crew & Completely Satisfied
Marissa is the best! Great customer service, honest not pushy and always delivers in the timeframe promised.
Didn't have a good experience at all so many misss communications Spend almost 2 hrs waiting for a oil change and some gps issues that was recommended by the dealership On top of that I dont think they changed my oil filter because That filter was sitting on my passenger seat when it was returned very dissatisfied
Quick and easy, really a nice place to have car serviced
Great experience. Love my dealership.
I like the new personal they're bilingual What I don't like the waiting time
Great experience , Cesar was very helpful . I recommend this dealership .
timely, courteous, great quality
A pleasant and satisfactory maintenance plus Honda recall service. What is annoying is that they sent me email and text message on the next day saying I missed appointment. ____________________________________________________ Reply to your response: I don't have a concern, it should be your concern though. You had turned an excellent experience into an annoying one due to disconnected operation.
Great Service.
The dealership won't fix it. They won't honor the warranty and have asked me not to bring the car back. I had to have it towed away. Don't go to this dealership. They just don't care. Really bad managers and management.
Daniel is an excellent advisor. Very helpful. Liked the video of the car reviewing key elements. A first for me. Service completed timely.
Exceptional support that exceeded my expectations for integrity in business practices, equity, authenticity, transparency, listening, facilitation, respect and promises kept from initial sales contact thru finance/contract details to Love Encore Delivery technology education support. The zero % financing offered was TRUE 0% financing. No shell games or tricks here!!! All around GREAT experience! And the car is fabulous a top quality product. Thank you all!!!
Ease of scheduling appointment and Great customer service
They were able to repair my service issue, even though I did not have an appointment.
Great team, professional work done. Found oil leak during inspection and offered to take care of it. Complimentary spare care offered
There were some small fixable flaws that could have been done considering the car was at the very top of the price range.
It was fast and easy. Friendly associates
My experience was amazing I didn't have to worry about anything because all the suburu employees were so amazing nice and made me feel like I was one of their family members
They knew the vehicle very well - it felt like it was coming home!
Good fast service and kind consideration
The people in the Service Dept. are fantastic. Moises and Rey listen, they clarify and they give the techs all the information necessary to make my Accord happy.
The man who helped me Steven was very efficient, friendly and helpful.
at the end of the time service should have been completed 2 1/2 hrs- as explained when i arrived, (and me choosing to wait onsite), I got a text saying critical service should be added on. Not sure why it came then but the extra one hour and 15 minutes caused me to miss a whole day of work instead of the time I expected. Add in the $149 cost not covered by my service contract, I left pretty disappointed.
I liked how quickly all of my concerns were handled. I also appreciated that I was not pressured into doing all of the services recommended.
Efficient and friendly service
service was excellent, waiting was not long, communication was excellent.
Steve Recinos did an excellent job scheduling and explaining the services needed now and on the future!
A bit of a wait, but people are nice here.
Customer care in the service department was excellent. Luis Cornejo was our Service Advisor. He has helped us (my husband and I) multiple times and he is very knowledgeable and always gives us good customer care. He is friendly with a good attitude. All the representatives at Pacific Volkswagen that we have encountered are very accommodating. I would like to see the free carwash return after service is done. Just a suggestion, it would be nice. Otherwise, Job well done!
I went there for an oil change and my wait time was as they said
Very informative very detailed, went above and beyond expectations
My service advisor, Susan A. Was great as always, in and out very quickly. Everything was great.
After being asked to reset an inspection light, they refused. I am rarely given an update on the estimated time for the repair. The service advisor that i always seem to get is rude and abrupt. I was erroneously charged an extra 450$ which was refunded after I noticed it on the printed receipt. I couldn't see a total before I tapped my bank card.
Great customer service and over all they treat their customers with respect and care.
Awesome experience! They were so nice and flexible with me which I appreciate!
Steve gave amazing personalized service! He was kind and knowledgeable and made the experience feel seamless.
Great service appointment! Timely, professional and thorough etc. The facility was clean, using advanced technology and communications were excellent both before during and after my appointment! Great job by Santa Monica Honda!!
Swift and complete. Smooth. Happy.
My experience was a very positive one!
Steven was super friendly and very helpful. First time at Honda of Santa Monica and it won’t be my last thanks to the advisor Steven Recinos as he was very trustworthy.
Fantastic experience. Start to finish. Highly recommend the whole team.
Thank you for all the information provided by your technicians. Found the 1 problem I almost forgot mention staff took care of it!!
Friendly customer service was a 5 star.
Everyone was very polite, competent and helpful. I was also informed of and took advantage of great tire savings. Thank you!
Very quick and professional, Rey helped with all my questions
Everything done well. Pleasant surroundings, professional staff.
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