Quick, efficient, excellent service. Also great communication.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Susan Ahn is the best service advisor. Always friendly and communicates the status of my vehicle promptly. Never have an issue making an appointment, sometimes even the same day. Highly recommend Pacific VW Service.
Service department listened to me and found a rattle sound in cargo area - was a loose screw that the factory had not secured. All is well.
I was falsely told my car had been fixed and the recall part had been replaced back in July of 2025. If it wasn't for needing proof of service, I would have not known the part was not replaced. Very unsettling and great inconvenience.
Excellent service; Brandon is excellent. Everything is so expensive!
I had two fairly major services done and my car seems to be running very nicely now.
Oil change special was quick and professional.
Loved the video they sent me explaining everything
Service Technicians were very thorough and efficient during the Service Appointment.
Susan was helpful and took care of my car due to my check engine light issue.
Fadi Awed went above and beyond to help me. He and his entire staff truly know what the word service means. I will never take my beloved RAV4 anywhere else!
The people were very friendly and communicated everything thoroughly. Always a good experience!
Two days for a simple update software- My screen in blank
I went in to have my new key fob programmed. I had an appointment for 10:30 AM on Thursday the 12th. When I arrived at 10:23 am my advisor made me aware that the internet was down and I agreed to wait. The internet did not come back up for a few hours but I was compensated for my time. My advisor Liz is wonderful. THANK YOU Liz!!!!!
Always excellent and caring for my car.
Very helpful and went above and beyond from staying late and waiting for me to get there to view and purchase a car (used) not just for their new cars. And even had me come back when I identified an issue not known even on the initial inspection and test drive to correct it without cost. Then their finance department went above and beyond to secure an even better loan terms that saved me more money over and above the pricing on my vehicle.
Check in needs improvement. Service was good.
Great job! Super nice service.
Amazing communication
Great service, kind and efficient
Val and Johnny were the most helpful dealers and they were very attentive to my needs. I am still contemplating my options before I make my final purchase but I just wanted to let anybody who is looking for a car that this is the place to go if you want to find transparency, accuracy and welcoming service.
I always come to Toyota Santa Monica for service. The service rep, Mannuel, was very professional and courteous. He clearly explained my options for service, and also explained the 6-month service pre-pay option for my future reference. I greatly appreciated his integrity and kind helpfulness. The waiting area is very comfortable, with a TV, outlets to plug in your laptop, and a free hot drink vending machine and a cold water dispenser. Thanks, Toyota Santa Monica!
Moises was great! His communication was excellent and found the fix to my issues when others couldn’t. Great experience overall!
Great customer service very reliable. Very satisfied with the service provided by the team
Still need some help with Siri and screen as they don't always work
Friendly and Efficient and informative.
Brandon service advisor was very accommodating & courthouse.
Disappointed no more shuttle service.
Manfred Guzman was my service associate and he was excellent--friendly, responsive, expert and clear in explaining all aspects of the services needed/recommended. Work done on my vehicle was well done, although it took a bit longer than I had hoped. Everyone at the dealership was friendly and helpful.
Susan has always given me the best service I can hope for; she is the best!
Service manager Tony will never call you back. Not honest
I took it in reporting issues and they only did the service without investigating. Also called and left message for callback from service, never got returned
I'm very satisfied with this shop
Daniel is excellent! I trust his opinion on maintence and repairs, he is great resource and I'm always happy with the service he provides.
Great customer service. Chris Estrada made the deal happen. Luv my Bug.
Got hung up on initially, but eventually reached Alex. He was great. Overall good service. They don't have a car wash which was disappointing.
Great service, thorough and work completed on time.
I thought I got a good deal until sales manager sold the car to another customer even my appointment came first. In the other hand, my salesman is good and patience.
ambiguos, some good support but 5 hr wait
I liked that I was well received. They explained what was going to be the procedures. The person who helped me was very kind and professional.
Easy peasy service appointment.
Took much longer than promised, which begs the question of why bother having an appointment or telling the customer a wait time if it wasn't going to be finished any time soon?The service staff tried to upsell and point out "issues" to get more money out of my father. Better coupon price than other locations though, so kinda forced into going here.
Stop sending me these service rate! I don't have complaints
In and out quickly. Easy to schedule and good people to deal with
Fantastic service and staff this is the only place I would get my car serviced. Ask for Susan.
Well run as usual. Non painful expertence. Quick and easy. No pressure overselling.
Excellent check in. Diagnosis done quickly and repairs to the tire pressure sensors done completely. William was a very good, personable service representative.
A tire that was being held for me was inadvertently sold to another customer. When I arrived to have the new tire put on, they realized their error and gave me a $50 credit to my bill, which I really appreciated.
Everyone was nice and helpful
Very good service. Jay was my rep and excellent, letting me know what services were needed and why the service should be done. I miss the old service of washing the car after the service completed.
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.