Quick and efficient- liked that my service tech was able to take the time to go thru multi point inspection recommendations.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
I have always had a good experience at Santa Monica Honda. The employees are always friendly, efficient and explain the services you need and services that you don’t. It’s a pleasure doing business with them. In addition, Moses checked me in and took excellent care of me and my vehicle. I know I was in good hands and will ask for Moses in the future.
I brought the car in for break inspection and was told I had over $6,000 worth of service that was deemed "critical". The car was recently worked on, by the service department, just a few months prior for its 60,000 mile service. It feels questionable that none of the alleged current issues were mentioned during that major service or were they over looked? Either way, I am very disappointed with my recent experience with Subaru Pacific service department.
Customer service was amazing! Thank you
Close to home. Friendly and quick service!
My experience was good. Extra services were done on my car due to some confusion, but I wasn't charged because the services weren't pre-approved. This made my day. My service rep was kind and good natured and my car was ready the same day. The only issue is the lack of a nice waiting room. Luckily, I didn't have to wait.
I had a great experience with Steven who took care of my car . I appreciate His excellent professional expertise and very pleasant customer service.
Time conscious and professional. Recommendations are reasonable and advice on how to manage matters is appreciated.
Christopher handled this professionally and courteously and I couldn't have been more happy with his service
Quick and friendly. I was there for under 90 minutes.
Services of Subaru Santa Monica was exceptional! Thank you!
Everything went well. No problems.
Had an excellent experience getting my car serviced. Moises communicated clearly throughout the time my car was there.
I was in and out with a nice guy who took care of me and we booked the next appointment for next time.
Fast and efficient, easy scheduling
From the time I pulled up until the time I returned to pick up my car everything was amazing all staff are always professional and pleasant the communication regarding what's going on with my car is OUTSTANDING!! I truly appreciate receiving the video clip showing the mechanic explaining the duties he's performing on my car.
My service advisor, Luis C. was very professional, friendly and quick to get me going. It was promised at a certain time, but was finished about and hour and a half earlier. I will always bring my car here for my service needs eventhough I live in Northridge and it's in Hawthorne.
I liked everything from getting my appointment for the date and time I requested. My service advisor Danny was prompt as soon as I arrived and his communication on keeping me posted was amazing.
Excellent staff service department.
Always top notch. They excel in there service
I always receive great service with the service department at Pacific Volkswagen. Luis provided great service during my appointment and was able to fit me in for an appointment on short notice and check to see if there were any coupons for the services I had done that day. I greatly appreciate his professionalism.
I had an absolutely fantastic experience at Santa Monica Honda dealership service department, I highly recommend.
I received a mailing from Porsche notifying me about a recall notice on my 911. I called the dealer and told them I would like to schedule the needed action concerning the recall. We scheduled an appointment to have the task completed. Once I got to the dealer, the service advisor told me the Dealer has not received the necessary update for the fix (it is software in the car). I also received several error messages indicating that various components in the car were not working properly. Since the car was already at the dealer, I decided to leave it there so they could fix the error message problem. In the meantime, I was told the software fix the dealer was waiting for was to arrive within the next day or 2. One week later (after I had to call repeatedly to find out), I was informed it might be weeks before the software arrived, so I picked up the car. I would never even consider taking the car into a Porsche dealer if it needed something an independent shop can do. Unfortunately, warranty work must go to the dealer.
I truly appreciate that Subaru Santa Monica stands by its work.
Didn't try to upsell me. Accepted their maintenance coupon. Took 2 1/2 hours for an oil change that takes 20 minutes at Valvoline.
Great service. And they still provided free service my first two years of owing the car!
They were able to identify the defect that the new vehicle has.
This is really minor, but I received an advertisement for an oil change that would only take 60 minutes, so I booked an appointment, showed up on time, and checked in. The agent told me it would take 2 hours. Originally I planned to just wait an hour in the shop, and I would have arranged for a ride home if I knew it was going to be 2 hours. Also really minor, but shortly after booking the appointment, I received multiple spam emails and texts from Honda with offers to buy my car. The price with the coupon was competitive, but in the future, I might prefer to just go to a closer service center and pay slightly more for faster service and less spam. The agent who assisted me was courteous, and I didn't feel that the technicians were trying to sell me something I didn't need--they just mentioned my cabin and engine air filters which were about due for replacement, but I can easily replace those myself for 1/10 the cost.
I recently brought my 2011 Honda CRV to Honda Santa Monica for routine maintenance including an oil change. The person in the service department helping me was Rey Arellanes. I was very satisfied with the level of knowledge and professionalism provided by Mr. Arellanes. He answered all my questions and addressed all of my concerns in a timely and courteous manner. I would highly recommend him and the team at Honda of Santa Monica for all of your automotive needs. Many thanks!
Poor communication by staff relating to delays, the fact that when I had finished paying, I was just pointed to my vehicle.
They were efficient and honest
Polite, professional, friendly, helpful, thorough. Manfred was great.
I’ve been coming here to service every Honda I have ever owned. Great service!
Amazing top notch porsche service A-Z Perfect
I trust taking my car for it annual care to the service person.
They consistently do a very good job.
Ryan Simpson my service advisor was assigned to assist me is nice, helpful and has a great communication skills. Thank you.
Good service and communication--helpful figuring out my operator malfunction
Brandon, my service advisor is excellent. I had my car towed there instructing the tow truck to ask for Brandon. (Without speaking to Brandon 1st). Brandon contacted me quickly and saw to it that work was completed quickly.
the cost seemed excessive for a routine service
fit me right in and took alvaro if my problem. great communication throughout experience.
My experience was very good. Service advisor, Yami, was extremely polite and professional. If I were in business, I would try to hire her. Only drawback was that I was told on the phone that service would take about one hour, but when I arrived I was was told it would be about 2 hours.
Team was great, from the initial service reminder call, to follow ups, to the day of service, everything was handled professionally.
Kai was so helpful in helping me secure a used Audi!
Was good. Service closed earlier than the sales side and I accidentally came by with everyone gone, but I just went the next morning
Everyone is friendly. Waiting room is clean. Service is very quick.
Susie's the best service person.She is always up best smiling good day or otherwise.She greets me and when service is completed she explains everything that was completed. She will make great suggestions on any future work.. Need more like Susie. Donald Mcintire Marcia Mcintire
I arrived early and the young man who assisted me was excellent. Loungs area was comfortable and car was ready in the given time. It was a good experience , thats why I shall continue to use their services.
Too expensive, more than 600$ this time.
I liked the service. I did not like the high price.
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