Car sat in the dealership for 2 months. They said the techs couldn't replicate the problem. Once I picked up the car the next week the techs heard it after driving around the block.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
No issues to report, service was great!
My service writer Taidy was very helpful and communicated well with me. My car was ready as promised.
Excellent service & very helpful
I had to go twice. The first time I went I waited 30 minutes and was never helped. Then I was told the warranty work would take the whole day, after I said I would wait for the car. I had to leave. The second time, things went well and the room was completed.
The response to my interest was marginal. I texted a couple of questions and didn't hear back. I am interested in the car and wanted a warranty quote.
Took us on time....accurate completion time....did all that was expected for the service check and the routine maintinance!
They gave me a quick, detailed, evaluation of the vehicle and then proceeded to fix it.
Great service . Thanks to service department and service advisor Colleen for very friendly and informative process.
I read that the service would take 4 hours - all day before going in. I was told that it would take 1 week when I dropped my car off. It ended up taking 4 days. But otherwise, all went well.
Everything was done in a timely manner.
Did not fix the issue of smell. The services recommended were very overpriced
The staff the technicians are always there with a nice welcome checking on you while you're waiting. Sending you a text when it's ready and or coming to you if you're still there, like I usually am, to let you know your vehicle is ready nice atmosphere friendly faces all the time. A+ in every way!
Best dealership in service. Friendly staff
Friendly staff and nice facility
Pacific VW is a scam. Tried to screw me out of $1,000. Never go there.
The squeaky sound when you step on the brakes are still there, very uncomfortable feeling to step on brakes.
timeliness, attentiveness, pricing
I wS disappointed. Took my 32 wilderness in for oil change g r and 3 year 36k service. Service writer and I had spoken previously about differential oil change. My thought was to add that to the service. I authorized $600 (which is way way way too much money for that job) oil is $150 and labor is $450....(insane labor price). Now I have to drive there again wait 3 or more hours.. to get the 3 yr service i thought I was getting...this time. The service advisor didn't hear or remember that I came in for 3year service. I got the most expensive work, and the service was forgotten. I like the advisor. Don't punish him please
Friendly people. Communicative. Went there for a recall. Didn't have a loaner for me which was a bummer but I understand there were just too many affected cars so they ran out.
The service agent was fine and the service delivered is fine, but they did not inform me that the tires I was coming into purchase were not there or available even through I scheduled ten days prior th eappointment. Yes there were the fires, but I received 3 appointment reminders via email and text, but they did not call me to reschedule. I sat there for five hours waiting for tires to come in and they never did. They are suppose to call me to reschedule. We will see.
Well taken care with an honest concerning update on record by Service advisor Mr. Keoni. Fantastic
I needed a car and they were helpful finding one close to my budget..
Just changing battery they let me wait for almost 4 hours. They servise advisor treat me like I'm stupid
Good service advisor communicated well
Immediate service.Service rep courteous and very efficient.
Fast, courteous. Good value.
Overall great experience Car was ready promptly
I had a good experience for my car oil change. Mike was helpful as always.
Very polite staff, Not very flexible when trying to buy. Everyone needs to make money I guess . Overall not a bad experience shopping there
Nice waiting room, fast service
Excellent care, great people working and very helpful and kind. Thank you
Santa Monica dealership stated my vehicle would be ready and it wasn't. Then a second date was given for the vehicle to be ready and I went to pick up the car it wasn't ready. I wasn't given a courtesy call to inform me the car would be ready at the stated time and date. It appears overall that they under estimate their service times and don't communicate with it's customers
Very efficient and professional service.
I have had all my service done here. 2016 EGulf with 70 K miles has been a great car. Daniel excelled in communicating with me when repairs turned out to be more than planned. It took almost a week to diagnose, order parts and fix the car. They covered the cost of the rental.
Could fix the issue with my car's electric component but couldn't tell me what the issue was.... I have a feeling it's because it is still under warranty
The service department were credible Looking forward to have future good experiences Happy New Year
Coiuldn't asked for better service...everybody was very helpful
Upsold on services I probably didn't need and didn't even fix what I brought my car in for. Unable to reach anybody despite multiple calls. Did not know when my car was done. Manager did not respond to my emails
Ruande was very good at getting the car in quickly. Service completed under warranty and i got the car back with a wash all free.
White glove service end to end
Done on time and talked to service rep in detail
Excellent service appreciate their attentiveness
I LOVE SUSAN SHE KEEPS ME INFORM AND I SHE DOES THIS WITH ALL HER CLIENTS
My mother and I had a great experience in purchasing the Jetta we purchased recently. Jimmy was very professional and greatly assisted us in purchasing our vehicle. I am very grateful to him for his assistance and help.
Fast,good customer service,wonderful advisor
Everything went well. Pleasant experience
Appreciate being kept in loop!
Everything done to perfection just as I requested. New brake rotors and pad solved a bothersome problem. Car runs beautifully.
A great experience. Caroline was most helpful and pleasant
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.