It was a good experience, service advisor was prompt and to the point.
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Smooth & quick service. service advisor was friendly and helpful. Waiting room didn't offer any regular coffee. Never been to services where no coffee. Disappointed.
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Everyone was kind and kept me informed. I was comfortable in the waiting area.
I liked that they fixed the disabled eyesight app. They had to download some software. I didn't have them wash my car because on a previous visit the car was bent my front license plate. The service took 3 hours. Too long! When I got my car back it had a bad smell inside. The girl that checked me in could smell it too. She went to get her boss/manager who claimed she couldn't smell anything. They both thought the smell was the lingering smell from the technician. They offered to spray the inside of my car. I declined. I didn't like the attitude of the boss/manager. The check in girl was very pleasant.
It was like all the other visits. Very nice, informative, all bases were covered. Great staff.
I do not like responding to these questions However, I was pleasantly pleased with the service provided!
I didn't like that I had to ask if my car was ready
Said I needed new starter for $1300 when the problem was needed new battery.
I had an amazing experience and the service was good.
Easy to set appointment, professional and friendly service rep, comfortable lounge for waiting, great communication, fair pricing
Fast and complete while you wait service.
Great service under warranty.
Awesome service!!!! Customer service par excellance!!!
Colleen was superb. Waiting area was clean and accommodating. Coffee machine great
Efficient and very friendly.
No issues to report, service was great!
Excellent service & very helpful
They gave me a quick, detailed, evaluation of the vehicle and then proceeded to fix it.
Great service . Thanks to service department and service advisor Colleen for very friendly and informative process.
Everything was done in a timely manner.
Did not fix the issue of smell. The services recommended were very overpriced
The staff the technicians are always there with a nice welcome checking on you while you're waiting. Sending you a text when it's ready and or coming to you if you're still there, like I usually am, to let you know your vehicle is ready nice atmosphere friendly faces all the time. A+ in every way!
Best dealership in service. Friendly staff
I wS disappointed. Took my 32 wilderness in for oil change g r and 3 year 36k service. Service writer and I had spoken previously about differential oil change. My thought was to add that to the service. I authorized $600 (which is way way way too much money for that job) oil is $150 and labor is $450....(insane labor price). Now I have to drive there again wait 3 or more hours.. to get the 3 yr service i thought I was getting...this time. The service advisor didn't hear or remember that I came in for 3year service. I got the most expensive work, and the service was forgotten. I like the advisor. Don't punish him please
The service agent was fine and the service delivered is fine, but they did not inform me that the tires I was coming into purchase were not there or available even through I scheduled ten days prior th eappointment. Yes there were the fires, but I received 3 appointment reminders via email and text, but they did not call me to reschedule. I sat there for five hours waiting for tires to come in and they never did. They are suppose to call me to reschedule. We will see.
Well taken care with an honest concerning update on record by Service advisor Mr. Keoni. Fantastic
Good service advisor communicated well
Very polite staff, Not very flexible when trying to buy. Everyone needs to make money I guess . Overall not a bad experience shopping there
Nice waiting room, fast service
Very efficient and professional service.
Coiuldn't asked for better service...everybody was very helpful
Done on time and talked to service rep in detail
Everything went well. Pleasant experience
Appreciate being kept in loop!
Everything done to perfection just as I requested. New brake rotors and pad solved a bothersome problem. Car runs beautifully.
A great experience. Caroline was most helpful and pleasant
Extremely friendly sales associates - super helpful and not pushy
Great Service. Responsive. Christian Gomez did a great job as the service advisor!
Service was quick because I didn't have my car washed. On my last visit, the front license plate was bent by the car wash. I made a complaint and was told to bring in my car and they would bend it back. No thanks!
Customer service was excellent very nice rep.
It was easy to schedule my appointment. Everyone was friendly and kept me updated with any issues related to my service.
Service was excellent at this dealership
My service rep Chris was excellent. Tire pressures were set wrong.
Christian was very helpful and very personable.
Staff was friendly. They took care of my issue quickly.
Like the professional hospitality
I have been using Subaru Pacific for my car maintenance since 2021.
Subaru Pacific did a very good job in servicing my Outback.
Awesome service no complaints thank you very much
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