Excellent service, professional employees, and wait time was prompt, not a long wait. Honest condition of the overall mechanical inspection of my vehicle. Tiffany is amazing and her dialogue with me was very detailed with clarity. Honda is the best on many levels. I am super appreciative.
LAcarGUY customer reviews
Google Places · 475 written reviews · Updated 2026-11-13T14:01:35.993Z
Rey was incredible - fast, kind and took care of me. And explained everything!
I drove in without an appointment but the tech who greeted me took care of my problem without hassle. He ordered a part that will take care of my issue permanently...I hope.
Almost 3 hours for a basic oil change and I had an appointment. The customer service wasn’t great either.
Excellent 👍👍
This time the service was good with communication and actually fixing the AC with extended warranty. Thank you.
Rey was super knowledgeable and handled everything perfectly! Very helpful and streamlined the entire service to make it very simple and easy for me.
Not a great vibe. Service was slow, with no explanation. Was told that a single shock absorber should be replaced, at inflated rates, but who replaces only one shock absorber? No respect for common sense. Otherwise, got a good report with clean video. Might be seasonal friction.
Getting an appointment for my recall took months, but when I finally got one and brought in my car they noticed I needed a tuneup and suggested they take care of that too—and the whole thing took less time than estimated for just the recall. A shout out to my service advisor, Moises, who was awesome.
Customer Service here is way better than other Honda dealer Ive been in. I 10/10 recommend to bring your car here. This dealer has been my favorite and my to go dealer when I have problem with my car.
Moises provided exceptional service. Clear communication, and great professionalism.
Amazing service! Mauricio was the sweetest ever! It was my first time here but definitely coming back!
Service rep was very nice and worked efficiently. Time estimated to be finished was exactly correct.
Great service from getting a same-day appointment to courteous professional fast service.
Mo provided excellent prompt service!
Steve was very helpful and informative.
The worst service I have a ever received from a service car dealership
Ray was so efficient and helpful, the process couldn't have been any easier. I highly recommend Honda Santa Monica!
Excelente atención
Service was great, done in a timely manner!
Great customer service. Everything was explained in easy to understand terms. Work was done in precisely the estimated time.
Excellent service by Tiffany. Thank you.
Took my civic on Saturday for basic services and got out in 3hrs. Moises is well informative and will go back again.
Rey Arrellanos was very helpful and informative. The inspection and oil change was completed in the expected amount of time. I appreciated his attention.
Tried to set up an appointment last week or so and “Pam” took my information and told me that service would call me. That never happened. This time I was a little more specific about what was needed and I got the appointment set up right away. Rey was great and it only took a couple of hours.
Just had regular maintenance on my car at Honda Santa Monica. They are thorough and always provide good customer service. I know my plug-in hybrid is in good hands.
Siempre son muy amables y profesionales en este establecimiento Gracias
Andres in the Service Department was helpful, explained everything, was fast, efficient and the service team met all expectations.
After dropped off car called 3 times seeking call back from service rep as had questions and never got call back. Also they did not reset info on dashboard reflecting they did oil change.
Have always had an excellent experience there. The team is thorough with recs and questions. Although this last time I went, my service helper didn't seem to care to help but get me out of there. I asked questions about the multipoint inspection but didn't get helpful answers. Instead of asking for more clarification based on their expertise.
Great service!
Easy scheduling and text reminders and it was a smooth process to have my car serviced today. TY honda SM!
Excellent service
Andres was excellent.
The service was good and the representative was very polite and knowledgeable. Thx
Evie was sweet, friendly, fun, and helpful. She was supportive of me taking my time and going back and forth to get clear on the details to make sure i was truly happy with my decision. Dealerships are dealerships, and it pretty much always takes forever and feels a little like you’re getting a fast one pulled in some type of way, but I will say that I really appreciated the customer care I received. Communication has been thorough and helpful. Even in the dregs of the finance office, I was pleasantly surprised by Mikes great attitude and willingness to help and work with me. As a note to the dealership—the reason for the missing star—I know the drawn out process is frustrating and confusing by design, and I know it’s the industry standard, but DO BETTER. The “products” like care package services should be a part of the initial payment quote, not tacked on later in a different room. It feels manipulative and shifty, and you could have much happier customers that wouldn’t feel so taken advantage of at the end of the day if this were handled in a more up-front manner. All in all, I’m very happy with my car, and would absolutely recommend asking for Evie! Bonus points if you have good taste in music and want to test out the speakers and have a little fun on your test drive!
Way too expensive
Complete rip off and robbery. Charged me $500 for an oil change and cabin filter, engine filter, and tire rotation. This should cost 150-250 max, keep in mind an oil filter is typically 100 or less and a filter change costs $30 in parts. Gave this place a 2nd chance and they ripped me off twice. Please be careful when visiting this place if you are not a car place, would recommend a better dealer that is fair to customers in price.
The dealer called me to set up routine service. I arrived 20 minutes early. No one called ahead to tell me that it would take 2 1/2 hours for the service or even bothered to tell me during the 1/2 hour wait to speak to a service adviser.
I received excellent service from Tiffany and the parts manager along with receiving outstanding maintenance that was done in a timely manner. Asking for Tiffany will leave you well informed before and after your car is serviced.
Took forever!
I had an appointment and they took my car right in. They said it would take about an hour and a half to service my car and sure enough they had it done on time. I only wish they would’ve washed my car. Pulling out of a Honda dealer in a dirty Honda doesn’t look good for me or them.
Great interaction with Debbie, my service rep. She went over and above. Also, I like the convenient waiting room.
Debbie was my service representative and I found her to be one of the best to date
The experience was seamless w/ service rep Tiffany explaining what what would happen to my car and how long it would take (2 1/2 hours) and it was ready as expected.
All service representatives were friendly and quick
Deby was great! Car was exactly done when she said it would be. We will be back.
I don’t know why I continue to come here.
Consistently high-quality service!
Went to Honda Santa Monica without an appointment. My tech Moises was able to get me for service. Very good experience
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