Debbie was my service representative and I found her to be one of the best to date
LAcarGUY customer reviews
Honda Santa Monica · 463 written reviews · Updated 2026-11-13T14:01:35.993Z
The experience was seamless w/ service rep Tiffany explaining what what would happen to my car and how long it would take (2 1/2 hours) and it was ready as expected.
All service representatives were friendly and quick
Deby was great! Car was exactly done when she said it would be. We will be back.
I don’t know why I continue to come here.
Consistently high-quality service!
Went to Honda Santa Monica without an appointment. My tech Moises was able to get me for service. Very good experience
Great Service Very Efficient Would Highly Recommend.
Prompt, friendly, and efficient service.
Amazing service and super polite.
It was ok, prices are too high, I will not be returning.
Great service and excellent job my car is fine
Great sales experience, I got a great deal on the service contract. Raphael was very straightforward and honest about the car and was very considerate. 10 out of 10 would recommend
I have never had such a positive experience with Service at a dealership. It stunned me. I was able to get an appointment for the next day, and 4 issues were addressed and taken care of by midday. The same day. Everyone knew what they were doing. I didn’t overpay. This has honestly renewed my faith in this system
Too many texts and email reminders and no transportation if you need to leave car
Attentive and efficient staff. Reliable service.
Great, easy service - delivered on time.
I had a very quick and positive experience getting my car serviced here
I get serviced at other shops. I don’t like getting service recommendations even when I just told the rep I’d already gotten those services at another shop.
A huge thanks to Honda Santa Monica for the good experience. And for keeping me going with my day.
I stopped by to get the complimentary cabin filter. I was very thankful & grateful to receive this. My car also received a multi point inspection. Moises provided excellent customer service as always! Thank you again.
Service was great, they just didn’t contact me when my vehicle was ready and I had another appointment to get to. Thankfully I called them
Very nice people!
The Honda representative was professional and knowledgeable and courteous. He updated me on the various options.
Excellent services, staffs nice and professional.
The staffs estimated timing is always accurate, they stick to their word. I truly enjoy my experience every time I need to come in. Ray is very helpful and the waiting room is quiet and has coffee and beverages.
Deby Cardenas is a fabulous advisor
Mr.Andres is amazing hands down!!!!
Not a friendly enviorment
Great experience! Smooth and overall fast under 2 hours
Dealership attempts to sell you unnecessary service. I worry that the elderly get seriously taken advantage of.
Heike was super helpful and the crew fixed up my car very quickly
Excellent service!
Friendly, quick service of installing a FREE cabin filter due to the LA wildfires.
Heike was polite and professional. Made my visit to Honda Santa Monica very comfortable
Excellent service, honest and thorough.
Arnold is an amazing service manager!
The staff was very accommodating. Still too soon to know what the results will be, but the experience was as much as you can expect from a car dealer. Took a little longer than expected, but hopefully it was done well.
We arranged an appointment for Hondas recall of fuel pump. Showed up on time for our 8 am appointment. Car taken. We waited. At 10:30 we were told that this required repair could not be done. No part available for us. I was furious and am still unhappy. We were told that we needed to have a message in the car about this issue. Why did it take 2 ½ hours. Honda needs to review the service department at the Santa Monica Honda.
Service experience was excellent!
Great professional service, from beginning, beginning to end.
Always such a great experience and always getting the best customer service with amazingly fast responses and service times!
Deby was super helpful and friendly. She made sure I got the appropriate discount. They finished my service in less than the two hour window they estimated.
I arrived at 8:10 for 8:15 went for a coffee came back within 20 minutes and found never started on my car for an oil change. What’s the point of coming in told maybe 1 hour and a half maybe 2. Never had to wait before they would start as soon as I brought car in very disappointing so I canceled the appointment
Excellent customer service and felt honest. Thank you!
The service people properly identified a sound that was coming from the undercarriage as a loose bolt on the sway bar they tightened up the bolt and I was on my way
DO NOT GO HERE!!!! Choose a different Honda dealership if you want to spare yourself some money. I’m only leasing one of their cars and they blamed me for a broken wire under the car, scamming me into paying a hefty price to fix their own defective part. The man that originally helped me was gone when I picked up my car so no one could answer my questions about what work was done to it. I reached out to him multiple times afterwards to find out this information but he just ghosted me after I paid the money. So shady and disrespectful.
Friendly, professional and fast service.
Very attentive and courteous. They’re personable and transparent and can get everything fixed quickly
I took in my ‘22 Accord Hybrid for a brake-sound issue. Of course, it didn’t make the sound while in the shop. I appreciate Honda Service trying their best to recreate it and from being honest and not trying to sell an unneeded service for a nonexistent problem.
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