Excellent service! Steven was great and went above and beyond. Thank you!!!
LAcarGUY customer reviews
Honda Santa Monica · 463 written reviews · Updated 2026-11-13T14:01:35.993Z
Service was great and fast! Everyone is very professional kind and helpful!
Good Customer Service. Very patient and did the upmost to get a suitable loan. Test drive was no rush. Friendly people. Good experience.
My first vehicle service at Santa Monica Honda was a 5 star experience thanks in large part to my service advisor, Steven Recinos, who provided stellar customer service and care. I greatly appreciated his communication and insight of my Honda vehicle service. Thank you Steven!
Moises at the service center was great. Very pleasant and was honest about some recommended services being able to wait until the next major service as the one I was there for did cost a fair amount.
Good service, advisor was nice and attentive to me. Only issue was time yet again… Advisor quoted me 1:45-2 hours for an oil change with an 8am appt that I was on time for. Ended up taking a hair over three hours.
Steve and Chris were very on top of it
My advisor was Absolutely wonderful she gets five stars. The only thing I didn’t like was that my plate under my car was broken, but I couldn’t fix it that day, but when I was driving home, it was scraping on the freeway which it had never done that even though it was broken it had not done that before so they didn’t secure it correctly or secure it good enough where it wouldn’t Cause me any problems. And I know they’ll say it’s because it was broken, but it had been broken for a while and never ever did that
I brought my car in for some recalls that were due and the team here took great care of my car and finished everything with no issue. Steven kept me updated through the process and was kind enough to charge up my battery before releasing the car to me. Easiest car service I’ve ever experienced!
Tiffany was very helpful. She explained to me what my car needed. Thank you Tiffany :)
Tiffany was very good. Professional and polite. The waiting room chairs were injured and needed surgery! A lady came to that small room with a dog, feeding it with cookies that she dropped on the floor. Being scared of dogs, I left the room.
Thank you for Steven Recions service Advisor, excellent service!
Polite, courteous and friendly service advisors. “Steven” was my main advisor but everyone was nice including the “valet” guy that moved the car into the service area. Was also lucky to come in during an oil change discount promotion.
The service provided by the team at Honda of Santa Monica is top notch stellar! Mr. Recinos and his team were so kind, fast, and accommodating of my schedule. They got me in and out for an oil change in no time. And I was able to make it to my MRI appointment perfectly on time. I was previously at the Hollywood Honda location and their service agent was so dismissive of my mother and I. So coming to the Santa Monica Honda was a breath of fresh air. I felt like my business mattered at Honda of Santa Monica location and I was well taken care of. THANK YOU!
Faster than what they said
Good service! Customer service would benefit from a more clear and direct approach. That’s all! A great dealer overall.
Staff was extremely professional and helpful!
Friendly and competent.
Service was speedy and all the staff was friendly.
I am usually apprehensive with dealers. I especially liked working with Carman. She was sincere and honest.
They are always super great with my car and catching things before they get too bad. Steven was so great at keeping me updated and was very kind.
Moses is outstanding. Very polite, listens, and very customer focussed. My car was serviced on time, detailed report, and Moses went over recommendations. He was a pleasure to work with.
Excellent service.
Rey and all the staff were amazingly kind, understanding and supportive. I will definitely return for the necessary repairs! Fantastic team!
Dealer called me, intense voice, talking about a different brand of car, I tried to tell her, I am only interested in Honda Crv, but she just talked over me loudly without listening to me.
Wonderful service
Tiffany’s customer service was stellar
Rey was great and he was very helpful.
Brought car in with rattle from dashboard. They fixed it. Great service.
Always taking care of me as a customer, good fast service, never had an issue.
Great service and thorough inspection of my Honda Civic.
Absolutely the most respectful responsible Honda specialists from front desk, to associates to technicians! The place to go! And honest too!
Chris was great & I will be returning
Even though I had a scheduled appointment, the routine service took three hours. They took my car key off of my key ring. I never had any dealership do that before, they lost my key. It had been given to another customer who left with it and drove home. It took another 30 minutes to locate and retrieve the key before I could leave. They still charged me the full Amount. Chaotic and incompetent.
Excellent service.
Service advisor, Tiffany, was very attentive and professional. Responded quickly when I reached out with questions.
I was greeted with a friendly smile and excellent service. Tiffany Baker was amazing. I had an excellent experience with this car service. From start to finish, I was very please. I will definitely be back to this location.
Tiffany was great!
Everyone was very helpful. It was quickly done.
Great service and friendly , helpful staff
Chris was very informative and helpful.
Steve took great care of me and my car today when I showed up for service without an appt.
Tiffany really is the BEST! Completely happy with her customer service!
Everyone was so helpful, from the people in the sales office to the parts employee to the service employee. Work was done quicker than expected and everyone was friendly yet professional. It was the first time since I bought my car there that I have taken it in for any reason and I was very happy with the service.
My service manager Chris was very helpful and professional
Supervisor Rey did great job taking care of me today ! After i explained my heath condition, instead of me waiting for two hours, he moved me forward, get it down only in half hour. I highly recommend Mr. Rey to everyone !
Tiffany was amazing! I had the best experience. Thank you so much!!!
Good service
Great experience at Honda Santa Monica every single time!!! Very honest and fair prices, efficient service.
Tiffany Baker was professional and provided fast service.
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