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LAcarGUY customer reviews
Porsche South Bay · 93 written reviews · Updated 2026-11-13T14:01:35.993Z
I brought my vehicle in to Porsche South Bay and met with my favorite service advisor Paul, who took care of me right away. I was able to get my vehicle back in just a couple of hours and it was brought back shiny and running like new again big shut out to everyone there For their service. It's always amazing.
every step of service from dropping off to pick up was semless
Quick response
White glove service end to end
Excellent staff , great lounge and easy access to the building off the freeway.
Jimmy was excellent. Explained and answered all of my concerns.
It was the best car buying experience I could ask for.
Excellent service and support in a warranty case
Have never completed a negative review of ANY business before. That said, Porsche South Bay repeatedly fell down in providing the most basic of promised and paid for services. A very poor representation of the Porsche brand! Over the last 9 months, the car has been in and out of the shop there for major mileage services and they failed to properly change the oil (4 times), refinished wheels in the wrong color/with defects (2 times) and did not conduct requested inspections (3 times) which ultimately uncovered need to replace AC line (which, thankfully, was covered under warranty for a few more days by the time I convinced them to look into problem/noises I was hearing). I take great care in maintaining this car and never felt that they respected my pride in ownership. Still have a number of inquiries re: their servicing that have gone unanswered (after paying thousands out of pocket) and they do not seem inclined to provide the basic services for which they've been paid. Go elsewhere!!
Excellent work and great support from Michael
great service, carlos is proactive, cool place to hang out as well. ridiculous inventory. prices always on the higher side, offset by the quality of work and service
The service advisor was ready for me at the appointed time. He was very knowledgeable and answered my questions. The loaner car was ready when I dropped off my car for service. They serviced my car quickly and took care of a recall that was in effect for my car.
Very thorough; communication every step of the way; Mario is great!
I had a great experience at the South Bay Service Department. Amazing customer service from the beginning to the end. Mr. Carlos was very professional and respectful. He listened to me very carefully and answered all my questions. The service was excellent. I will recommend Porsche South Bay and especially Mr. Carlos to all my friends. Thank you!
Mike took care of us, as usually!
Got appointment quickly, great service advisor, all work performed and car completed in the same day as requested.
Service advisor Michael and technician Said were terrific...a great experience overall!
Great service as usual, very proper and cordial,
I couldn't have been treated any better that the customer service I received from Paul Panya. The service was completed, including a car wash, at the time I was promised, and transportation to and from was provided at no cost to me by competent Uber drivers. Thank you Paul, and thank you Porsche. Mike C
3rd annual service - Mike took great care of us, as usual!
Diagnostics took a bit but it is the holiday season. They replaced a battery, charged and detailed the car before returning it. Mike was very helpful.
Great follow up and communication by the sales staff. I ended up buying and the support team made sure to address any questions I had concerning my new vehicle.
Great service Great serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat service
Fantastic Michael and the team is very helpful very nice to work with thank you
This dealership is unprofessional and greedy. The car was not ready for viewing and the communication was terrible. Their dealer mark-ups are totally unreasonable. Also, what they offered for my trade-in was insulting and far below market value.
Very arrogant service managers. Reported that I was missing a wheel stud. Attempted to charge us $300 for this missing wheel stud. We later took my vehicle to our local tire shop and miraculously found said missing wheel stud in the trunk of the car. We know its the original wheel stud and NOT a spare because our wheels are painted black. The stud found in the trunk is also black and not silver. Shady characters.
Scheduling was convenient and the service was awesome! Dean did everything the way I wanted!
Mario did all of the work. He is outstanding!!!
The dealership was just fantastic, right from the sales to making sure we got our baby home. They are going to be my dealer of choice for my future purchases and service needs. Highly recommended!!!!
Service advisor Chris was quite thorough And friendly car was washed when delivered after work was done
Very professional. Great service overall.
No issues...everyone was knowledgeable and courteous.
Mike was wonderful to work with. Made the process quick and painless
Of course overpriced maintenance cost, Vehicle Inspection Sheet unsigned by Service Technician, even Vehicle Model misidentified by Service Advisor! (Cayenne Base, not a Cayenne S Hybrid!!) Probably try next closest dealership next time...
Good job as usual...Service Director Rick Gutierrez, Service Consultant Chris Gibson and Technician Joshua Dodson all did their usual steller jobs!
Service representative was friendly and kept me well-informed.
No one better than Porshe to perform service on a Chevy!
Service advisor was quite through asking if I had any issues. Told me what services were to be done and called to let me know the progress of work. Felt quite comfortable with them working on my Macan
Service Director Paul Curtin and Service Advisor Paul Hernandez made the whole experience great and made me feel like my car was special to them and that they would take real good care of it! I'm also a frontline COVID-19 worker and appreciated the nice discount they gave me as well as the way they spaced out their service clients to minimize contacts!
Work was done in a timely manner and all aspects seem fine Loaner car was appreciated. 60K mile Interim service and car is running excellently.
Texted me and were very nice. Still interested in 2018 GTS or S Boxster
Always a great experience having my car serviced @ Porsche South Bay!
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